Courtney Palmgren
Spring Hill,KS
Summary
Goal-oriented manager with distinguished experience in logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
National Account Manager
Ryan Transportation
04.2023 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Brought lapsed accounts back to active status and providing additional revenue.
- Resolved complex problems to positively impact sales and business direction.
Operations Manager
Ryan Transportation
06.2019 - 04.2023
- Solicit new carriers to join the Ryan Transportation carrier network.
- Develop long-term relationships with shippers and carriers.
- Build and manage existing carrier networks to ensure the needs of shipping customers are met.
- Continually work on improving customer service, transit times, and transportation costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Service Experience Assistant Manager
Nordstrom Rack
04.2019 - 06.2019
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
- Perform all Service Experience, Cash Room and Communication procedures as applicable.
Education
B.S. Fashion Marketing and Management -
Stephens College
Columbia, MO12.2018
Skills
- Goal-Oriented
- Client Relationship Building
- Business growth and retention
- Strategic planning skills
- Staff Training and Development
- Data-driven decision-making
- Goal Setting and Achievement
- Customer Service
- Time Management
- Relationship Building
Timeline
National Account Manager
Ryan Transportation
04.2023 - Current
Operations Manager
Ryan Transportation
06.2019 - 04.2023
Service Experience Assistant Manager
Nordstrom Rack
04.2019 - 06.2019
B.S. Fashion Marketing and Management -
Stephens College
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