Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Palmgren

Spring Hill,KS

Summary

Goal-oriented manager with distinguished experience in logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

National Account Manager

Ryan Transportation
2023.04 - Current
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Resolved complex problems to positively impact sales and business direction.

Operations Manager

Ryan Transportation
2019.06 - 2023.04
  • Solicit new carriers to join the Ryan Transportation carrier network.
  • Develop long-term relationships with shippers and carriers.
  • Build and manage existing carrier networks to ensure the needs of shipping customers are met.
  • Continually work on improving customer service, transit times, and transportation costs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Service Experience Assistant Manager

Nordstrom Rack
2019.04 - 2019.06
  • Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
  • Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
  • Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
  • Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
  • Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
  • Perform all Service Experience, Cash Room and Communication procedures as applicable.

Education

B.S. Fashion Marketing and Management -

Stephens College
Columbia, MO
12.2018

Skills

  • Goal-Oriented
  • Client Relationship Building
  • Business growth and retention
  • Strategic planning skills
  • Staff Training and Development
  • Data-driven decision-making
  • Goal Setting and Achievement
  • Customer Service
  • Time Management
  • Relationship Building

Timeline

National Account Manager

Ryan Transportation
2023.04 - Current

Operations Manager

Ryan Transportation
2019.06 - 2023.04

Service Experience Assistant Manager

Nordstrom Rack
2019.04 - 2019.06

B.S. Fashion Marketing and Management -

Stephens College
Courtney Palmgren