Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Paolini

Twentynine Palms,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities in various environments. Adept at working effectively unsupervised and skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.

Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Den Leader

Cub Scout Pack 110
10.2021 - 06.2022
  • Created lesson plans for each meeting based on the Scouting program objectives.
  • Documented individual progress toward meeting treatment goals.
  • Maintained records of scout attendance at meetings and events.
  • Provided feedback to District Executive staff concerning any issues related to Cub Scouting operations within the Pack and District area.
  • Instructed Scouts on the fundamentals of scouting, such as knot tying, outdoor ethics, citizenship, and leadership skills.
  • Facilitated activities and opportunities to achieve rank advancements.
  • Attended monthly district meetings to share ideas and discuss strategies for successful Cub Scouting programs.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
  • Cultivated relationships with community leaders, organizations and businesses to support volunteer efforts.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Collaborated with other leaders in the Pack Committee on long-term planning initiatives.
  • Maintained accuracy of troop records of dues, attendance and budget for reporting purposes.
  • Planned art, educational and recreational activities, supporting afterschool programs with 8-12 child participants.
  • Communicated regularly with parents regarding upcoming events, changes in schedule or location.
  • Provided guidance to individual scouts who needed extra help or attention.
  • Compiled paperwork for extended trips, meeting information and fundraising efforts.
  • Supervised Cub Scout day camps during summer months ensuring campers have an enjoyable experience while learning about nature and outdoorsmanship.
  • Ensured all safety protocols are followed during all activities including but not limited to proper supervision ratios, first aid kits available.
  • Coordinated with other leaders to plan monthly camping trips and activities that align with rank advancement requirements.
  • Ordered awards and badges when necessary for recognition of achievements by scouts.
  • Organized and led weekly den meetings, providing a safe environment for scouts to learn.
  • Assisted in the recruitment of new cub scouts into the pack.
  • Encouraged parents to become actively involved in their child's scouting experience through volunteering at den meetings or special events.
  • Organized fundraising efforts throughout the year to support pack activities.
  • Participated in training sessions offered by Council staff focusing on topics such as youth protection policies, outdoor skills instruction.
  • Maintained schedule of class assignments to meet deadlines.

Assistant Soccer Coach

I9 Sports
Jacksonville, NC
2018 - 2020
  • Organized and led drills to improve player technique and tactical awareness.
  • Adhered strictly to rules and regulations of activities department and district.
  • Instructed players on proper nutrition habits to optimize physical performance.
  • Communicated with parents regarding their child's development, both athletically and academically.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Instilled love of sport by helping players to fully grasp gameplay.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
  • Guided team through difficult situations, player injuries and tough losses.
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Attended conferences or workshops related to coaching techniques or sport science advancements.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Hostess,trainer,sever,baker,cook

Baker Square
Mentor, OH
2014 - 2016
  • Identified potential risks associated with hosting services and developed plans for mitigating those risks.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Resolved conflicts between staff members regarding job duties or responsibilities.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored employee interactions with customers to ensure quality standards were met.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Explained goals and expectations required of trainees.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Investigated customer complaints regarding poor service from hostesses.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Distributed food to service staff for prompt delivery to customers.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Provided support during peak periods by working directly alongside hostesses at busy times.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks accurately and processed payments promptly.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Ensured all dishes were prepared according to recipe standards.
  • Developed positive relationships with regular customers through friendly conversation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Cashier,Trainer,Cook,Dishwasher

McDonald's
Mentor, OH
2012 - 2014
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Ensured compliance with all safety regulations within the store environment.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Organized storage areas for efficient usage of space.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Cashier

Spencer's Gifts
Mentor, OH
2011 - 2012
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

South High School
Willoughby, OH
06.2012

Skills

  • Fundraising
  • Community Relations
  • Behavior Management
  • Activity Organization
  • Volunteer Recruitment
  • Group Supervision
  • Personnel Supervision
  • Event Planning
  • Inventory Management
  • Time Management
  • Computer Proficiency
  • Safety Training
  • Staff Mentoring
  • Recreational Program Planning
  • Teamwork and Collaboration
  • De-Escalation Techniques
  • Customer and Service-Oriented
  • Work and Task Assignment
  • Safety Demonstrations
  • Attention to Detail
  • Team Leadership
  • Enforcing Rules and Regulations
  • Decision-Making
  • Documentation and Recordkeeping
  • Data Entry
  • POS System Operations
  • Cash Drawer Balancing
  • Currency Counting
  • Cash Management
  • Credit and Cash Transactions
  • Scanner Operations
  • Calendar Management
  • Friendly, Positive Attitude
  • Equipment Setup
  • Customer Service Excellence
  • Conflict Resolution
  • Retail Merchandising
  • Merchandise Restocking
  • Written and Verbal Communication
  • Order Taking
  • Inventory Control

Timeline

Den Leader

Cub Scout Pack 110
10.2021 - 06.2022

Assistant Soccer Coach

I9 Sports
2018 - 2020

Hostess,trainer,sever,baker,cook

Baker Square
2014 - 2016

Cashier,Trainer,Cook,Dishwasher

McDonald's
2012 - 2014

Cashier

Spencer's Gifts
2011 - 2012

High School Diploma -

South High School

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Courtney Paolini