Courtney Parsons
Fuquay-Varina,NC
Summary
Industrious professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Kitchen and Bath Galleries
Chapel Hill, NC
03.2021 - Current
- Uphold client satisfaction by designing accurate and detailed timelines for repair services, and alerting clients of changes.
- Design individualized service plans that take into account clients' goals and preferences.
- Evaluate final results to determine quality levels and isolate root causes of any identified faults.
- Enhance customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Organize ongoing maintenance schedules to boost system performance.
- Monitored priorities and facilitate communication between maintenance team and management, ensuring timely completion of delegated tasks.
- Develop and maintain relationships with customers and suppliers through account development.
- Reduce client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Paraprofessional
Seymour Board of Education
Seymour, CT
01.2016 - 04.2019
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and guidance.
- Assessed student assignments to check quality and completeness and assign grades.
- Supported student learning objectives through personalized and small group assistance.
- Performed special tasks such as tutoring and assignment breakdowns to help students with special needs learn and grow.
- Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Office Manager
Flanagan Associates LLC
North Haven, CT
01.2010 - 01.2015
- Performed billing, collection and reporting functions for office generating over $10M annually.
- Managed all employees and operations throughout the office.
- Facilitated sales through the office representatives, as well as clients by providing paperwork, contacts, and pricing.
- Coordinated events to handle highly sensitive information in confidentiality for private clients.
- Served as immediate contact of for all new clients.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Master of Science - Special Education
Quinnipiac University
Hamden, CT04-2019
Bachelor of Arts - Liberal Arts And Sciences
SCSU
New Haven, CT04-2010
Skills
- Accurate Recordkeeping
- Ongoing client support
- Goal Setting
- Team Leadership
- MS Office expertise
- Project Planning
- Multitasking
- Problem-solving aptitude
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Professional Demeanor
Timeline
Service Coordinator
Kitchen and Bath Galleries
03.2021 - Current
Paraprofessional
Seymour Board of Education
01.2016 - 04.2019
Office Manager
Flanagan Associates LLC
01.2010 - 01.2015
Master of Science - Special Education
Quinnipiac University
Bachelor of Arts - Liberal Arts And Sciences
SCSU
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