Courtney Patterson
Emory
Summary
RN, BSN, MBA-HM, NI-BC
Nurse Informaticist that contributed to the success of a 174-bed hospital, 4 clinics, and outpatient departments. Recently led as Clinical Project Manager for Hunt Regional's transition from Meditech to Cerner Community Works EHR system.
Fourteen years of diverse nursing experience, including roles as House Supervisor, float pool member, ICU charge nurse, and telemetry units.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Nurse Informaticist and Project Manager
Hunt Regional Medical Center
03.2022 - Current
- I was asked to be the Project Manager for the EHR implementation at a large and hospital offering many additional services in addition to our 174 inpatient hospital beds and 3 ERs.
- Allowed me to show my skills as an innovative thinker and a responsive leader.
- Took the responsibility of being the Lead Physician Experience. This included but not limited to collecting data, integrated testing, training, and modification to optimize their workflow. I have remained to be the primary communication and lead for the physicians.
- Responsible for developing and organizing schedules and resources for End User Training.
- Created strong partnerships with all clinical areas to facilitate seamless collaboration and improve communication to increase productivity and ensure thorough testing with all departmental transitions.
- Managed cross-functional teams, resulting in seamless collaboration and increased productivity in clinical projects.
- Conducted thorough risk assessments for each stages of the project and continuously worked to mitigate risk as they become evident.
- Established a culture of excellence within the team, remaining approachable, and leading by example..
- Delegated tasks to SME (subject matter experts) and SU (super users), monitored progress and provided support to enhance performance.
- Identified opportunities to improve clinical practices, devised strategies and timelines to implement plans with purpose to improve patient care and enhance operational procedures.
- Streamlined clinical workflows by developing documentation templates for nurses and providers.
- Ensured continued compliance with regulations and requirements such as improving attention to SDOH. Also assisting in meeting requirements for programs such as CHIRP and Leapfrog.
- Developed downtime processes for nursing and facilitated seamless transitions during system upgrades or migrations, ensuring minimal disruption to patient care services.
- Optimized clinical decision support tools based on feedback from end-users, resulting in improved patient outcomes .
- Implemented and led monthly Throughput Committee meetings in which I used data driven information to evaluate and improve patient movement starting from the doors of the ER to discharging after being admitted.
- Conducted thorough assessments of existing processes and technologies, identifying areas for improvement and making data-driven recommendations for change.
- Collaborated with staff to customize EHR systems based on specific departmental needs, resulting in increased user satisfaction and efficiency while also improving patient outcomes.
- Improved patient care by implementing evidence-based nursing informatics practices in clinical settings such as improving ER to inpatient handoff communication.
- Active in quality improvement initiatives by developing reports, analyzing data, and identifying trends to identify possible areas of improvement.
- Researched and evaluated new technologies for potential application in our organization, ensuring alignment with strategic objectives and any budgetary constraints.
Hospital Nursing Supervisor
Hunt Regional Medical Center
03.2020 - 03.2023
- March of 2020 to March 2022: I was hospital supervisor for 3 ERs and 174 bed hospital. With this role I have taken on administrative duties while coordinating staffing through out the hospital and free standing ERs.
- A few responsibilities included bed board control, managing internal and external patient transfers, reporting to State and EM Resource, ensuring quality care is provided by overseeing any nursing issues, responding to patient and visitor complaints with guaranteeing patient satisfaction, and completing injury reports after hours.
- Managing ER lockdowns and assisting with disaster drills and initiations is also part of our responsibilities.
- Having excellent communication with doctors and department directors is an important aspect of this position.
- Everyday I make quick and accurate decision by using my knowledge and experience to handle unexpected situations that arise.
RN Float Pool
Hunt Regional Healthcare
08.2017 - 03.2020
- As a nurse in the float pool I go to different units every day. Units that I work in are ICU, ER, OB, Tele, Surgical, PACU, and free standing ERs in Quinlan and Commerce.
- Awarded a "star" award for being the nurse of the month. This was voted by nursing staff and patient recognition notes.
- Versatile and flexible with constantly changing units and assignments even moving to several different units in one day.
- Demonstrated knowledge in high stress situations making quick decisions while keeping the patient as top priority.
- I also have improved my communication skills when taking care of the mentally ill patients as I also worked on the psychiatric unit until they closed in 2019.
- Promoted a safe environment by quickly addressing patient concerns.
- Was a knowledge and skills resource during every shift for all staff nurses.
- Worked as relief charge nurse when the scheduled shift manager called in.
- Precepted many new nurses and nursing students.
RN Float Pool
Carolinas HealthCare System
01.2015 - 01.2017
- As a RN and BSN on the Resource Team (float pool) I traveled to four different hospitals. At these facilities I work as a floating nurse, meaning I worked at the most needed facility and unit. The two main areas that I worked were Intensive Care Units and Emergency Departments.
- I had to use critical thinking more than any other skill because with every situation I assessed and thought through instead of being in a routine. S
- Skills that have improved from this position is time management and communication.
- As each hospital had different policies, procedures, and charting I have learned to adapt very quickly.
Shift manager in Intensive Care Unit
Carolinas HealthCare System
01.2013 - 01.2015
- 2013-2015: As shift manager in Intensive Care Unit my duty was to assess the entire unit’s needs and to assign patients to the appropriate nurse based on the patients plan of care. I also took responsibility for my nurses’ actions and addressed situations as needed. I displayed leadership and communication skills while I was a resource for my nurses and techs. Providing guidance and regulating patient flow was also in my job description. If my nurses or techs need help I was the first one to assist them.
RN on Telemetry
Carolinas HealthCare System
01.2012 - 01.2013
- 2012-2013: As an RN on Telemetry I would utilize my RN skills to thoroughly asses and treat my patients according to doctor’s orders. My daily duties would include medicating, starting IVs, inserting foley catheters, nasogastric tubes, wound assessments and treatment, assist MD with any bedside procedures, getting patients ready for surgery, and also to assist other RNs or techs if needed. Having six patients with sometimes more between admitting, discharging and transferring patients.
RN
Trinity Mother Frances Hospital
11.2011 - 05.2012
- RN, Give meds, use therapeutic communication with patients and family, assess patients, check for contraband, full search, admitted, discharged, and transferred patients, utilized nursing skills, charted. Nursing Skills, IV, catheters, feeding tubes, pediatrics, geriatrics, pre-op, post-op, cardiac monitoring, observation. Pediatrics. NG tubes, blood transfusion, continuous communication to physicians, utilization of interdisciplinary teams, basic life support, continuous teaching to patient and family, and many other nursing skills.
- November 2011 to May 2012, Full- Time
Education
Master of Business Administration in Healthcare - Healthcare Management
Western Governors University
Salt Lake City, UT10-2016
Bachelor of Science - Nursing
Gardner-Webb University
Boiling Springs, NC08.2014
Associate Degree in Nursing - Nursing
Gardner-Webb University
Boiling Springs, NC05-2011
Skills
- Cerner Millennium, Epic, Meditech, and Cerner Community Works EHRs
- Discern Analytics 20 report writing
- CareAware Smart Pump Infusions
- Blood Bridge Administrations
- Excel spreadsheets and pivot tables
- i2i population health report system
- Omnicell and Pyxis medication cabinets
- Workflow optimization
- Quality improvement
- Interdisciplinary collaboration
Certification
- NI-BC, Informatics Nursing-Board Certified
- TX RN License
- BLS
- ACLS
- PALS
Timeline
Clinical Nurse Informaticist and Project Manager
Hunt Regional Medical Center
03.2022 - Current
Hospital Nursing Supervisor
Hunt Regional Medical Center
03.2020 - 03.2023
RN Float Pool
Hunt Regional Healthcare
08.2017 - 03.2020
RN Float Pool
Carolinas HealthCare System
01.2015 - 01.2017
Shift manager in Intensive Care Unit
Carolinas HealthCare System
01.2013 - 01.2015
RN on Telemetry
Carolinas HealthCare System
01.2012 - 01.2013
RN
Trinity Mother Frances Hospital
11.2011 - 05.2012
Bachelor of Science - Nursing
Gardner-Webb University
Master of Business Administration in Healthcare - Healthcare Management
Western Governors University
Associate Degree in Nursing - Nursing
Gardner-Webb University
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