Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

COURTNEY PATTERSON

Portland,OR

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

17
17
years of professional experience

Work History

Asset and Environmental Stewardship (AES) Director

Metro
05.2022 - 07.2025
  • Managed a 25-person central services division for Metro’s garbage and recycling Department. Responsible for capital projects, asset management, maintenance, safety, procurement, and environmental compliance.
  • Co-created team agreements to foster a customer service culture, build trust with colleagues, ensure equitable services, and enhance accountability.
  • Evaluated capital projects with an equity lens and prioritized projects that would improve safety, health, and wellness for frontline workers.
  • Developed and managed $30 million five-year Capital Improvement Plan.
  • Executive sponsor for information technology project to replace 35 year-old point of sale software. Project completed on time and on budget.
  • Responsible for multi-million dollar projects delivered on time, budget, and within scope. For example, $100 mil. operations contract procurement, $4 mil. property purchase, and $3 mil. heavy equipment purchase.
  • Developed division’s key performance metrics.
  • Supervised safety training plan development including required and recommended training for over 80 frontline garbage and recycling workers.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Emergency Manager

Metro
09.2019 - 05.2022
  • Led Metro’s COVID-19 HR policy development, negotiation, and stakeholder review team including union leadership.
  • Managed resources efficiently, allocating personnel and equipment during critical response operations.
  • Advised Metro’s senior leadership on the COVID situation, policy options, and recommended response steps weekly.
  • Presented safety briefs to over three hundred employees.
  • Created Metro’s first emergency response program, training individuals as COVID began.
  • Advanced Department’s equitable program delivery through participation on the Racial Equity Leaders’ Table, equity budget advisory committee, and Green Building Policy.
  • Wrote Metro’s emergency operations plan and presented to Metro Council.

Operations Manager

Portland Bureau of Emergency Management
06.2016 - 09.2019
  • Supervised volunteer program coordinators. Programs had over 1300 active volunteers trained on how to respond to neighbors during emergencies.
  • Managed all functions of the City Emergency Coordination Center (ECC); Including volunteer recruitment, training, curriculum development, continual improvement, technology, and equipment.
  • Supported budget development process for an $8.5 mil budget. Recruited and facilitated community budget advisory committee. Presented budget to Portland City Council.
  • Evaluated and approved work plans that met annual goals.
  • Developed an equity prioritization matrix for PBEM’s 2017-2020 strategic plan.
  • Led City’s disaster response and built relationships with affected communities, community volunteers, city employees, appointed, and elected leaders.
  • Presented case studies and finished plans to the Disaster Policy Council led by the Mayor.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Exercise and Training Coordinator

Portland Bureau of Emergency Management
03.2013 - 06.2016
  • Created program foundational materials including a needs assessment, volunteer tracking system, and application process.
  • Managed the exercise, training and ECC responder programs.
  • Facilitated cross agency teams to develop ECC response documents. Wrote financial guidelines that mirrored SAP in a post-disaster environment.
  • Developed a large scale evacuation plan with community members that centered how individuals with disabilities would be able to evacuate.
  • Designed and delivered three new ECC responder training courses.
  • Led a 50 person hands on disaster response training exercise.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.

Logistics Officer

United States Marine Corps
08.2008 - 09.2012
  • Forecasted logistical needs and provided daily logistics support to over 600 people operating at 26 unique sites.
  • Successfully coordinated three flights moving over 600 personnel, and 2,000 weapons and optics worth over $6 million to Afghanistan.
  • Analyzed safety metrics and implemented improvements.
  • Managed 25 Marines evacuating American citizens from mainland Japan following the March 2011 earthquake and tsunami disaster.

Education

MPA - Public Management

Indiana University, Bloomington
Bloomington, IN
08.2021

BA - Political Science

Tulane University
New Orleans, LA
05.2008

Skills

  • Staff Leadership & Management
  • Program Evaluation & Development
  • Project Delivery
  • Clear verbal and written communication
  • Strategic planning
  • Budget management

Awards

Navy and Marine Corps Achievement Medal x3, Afghanistan Campaign Medal, Navy Meritorious Unit Commendation (Japanese Tohoku Earthquake and Tsunami)

Timeline

Asset and Environmental Stewardship (AES) Director

Metro
05.2022 - 07.2025

Emergency Manager

Metro
09.2019 - 05.2022

Operations Manager

Portland Bureau of Emergency Management
06.2016 - 09.2019

Exercise and Training Coordinator

Portland Bureau of Emergency Management
03.2013 - 06.2016

Logistics Officer

United States Marine Corps
08.2008 - 09.2012

MPA - Public Management

Indiana University, Bloomington

BA - Political Science

Tulane University

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