Courtney Paugh
Summary
Committed to motivating others and offering extensive knowledge of their job. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Director of Food and Beverage
Bald Head Island Club
Bald Head Island
05.2013 - 12.2023
- Managed staff of 200, oversaw seven food and beverage outlets within the Club of 3,000 members.
- Maintained financial footing by overseeing department profit, loss and budgeting.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Motivated staff to perform at peak efficiency and quality.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Sales Manager
USFoods
Jacksonville, FL
01.2023 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
General Manager of Food Service
United States Marine Corps Messhall
Jacksonville, North Carolina
03.2011 - 09.2013
- Managed staff of 150, overseeing both civilians and marine staff.
- Civilian staff were all Union employees, trained in union staffing. Civilian staff were all part of the NISH program, helping individuals with disabilities in the workplace.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes, conducted weekly payroll for all staff.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Associate of Arts - Hotel And Restaurant Management
Cape Fear Community College
Wilmington, NC02.2011
Associate of Arts - Business Management
Tallahassee Community College
Tallahassee, FL03.2001
Skills
- Multi tasking
- Business Operations
- Managing Operations and Efficiency
- Active listening
- Communication
- Customer service
- Interpersonal skills
Timeline
Sales Manager
USFoods
01.2023 - 06.2023
Director of Food and Beverage
Bald Head Island Club
05.2013 - 12.2023
General Manager of Food Service
United States Marine Corps Messhall
03.2011 - 09.2013
Associate of Arts - Hotel And Restaurant Management
Cape Fear Community College
Associate of Arts - Business Management
Tallahassee Community College