Courtney Paugh
Takoma Park,MD
Summary
Experienced and reliable with over 10 years of demonstrating excellent customer service. Knowledgeable in answering phone calls, greeting clients, scheduling, billing and insurance.
Passionate and driven to provide excellent customer service to help people reach their goals.
Overview
11
11
years of professional experience
Work History
Lead Front Desk/ Billing
Foot and Ankle Specialists of the Mid-Atlantic
Rockville, MD
09.2021 - Current
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Check insurance, benefits for DME's, copays, deductibles before patients visits
- Multi-tasking of job tasks and responsibilities with the ability to complete in an expected time frame
- Maintained office equipment, scheduling service to repair issues.
- Followed up on unpaid claims with insurance companies as needed.
- Provided customer service support to patients regarding their bills.
- Investigated denials from insurance carriers and resubmitted claims as needed.
Physical Therapy Technician/Front Desk Receptionist
Physical Therapy and Hand Rehabilitation
Silver Spring, MD
04.2018 - 06.2021
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Server
IHOP
Rockville, MD
02.2014 - 07.2018
- Consistently provided professional, friendly and engaging service to guests.
- Successfully met business store goals by upselling menu items.
- Able to successfully mentor and train new associatates as a part of on-boarding.
- Successfully handled payments and resolved guest complaints quickly and effectively.
Physical Therapy Technician/Front Desk Receptionist
ATI
Montgomery Village, MD
02.2016 - 03.2018
- Helped with basic clinical needs and responded to patient requests.
- Assisted patients through each exercise by demonstrating use of equipment and cues on proper form.
- Responsible for taking new intakes from patients, Insurance, and answering calls.
Education
Some College (No Degree) - Kinesiology
Montgomery College
Rockville, MDSkills
- Strong skills in data entry
- Oral and writing communication
- Front office management
- Strong skills in time management
- Able to learn and adapt quickly
- Technologically savvy
Timeline
Lead Front Desk/ Billing
Foot and Ankle Specialists of the Mid-Atlantic
09.2021 - Current
Physical Therapy Technician/Front Desk Receptionist
Physical Therapy and Hand Rehabilitation
04.2018 - 06.2021
Physical Therapy Technician/Front Desk Receptionist
ATI
02.2016 - 03.2018
Server
IHOP
02.2014 - 07.2018
Some College (No Degree) - Kinesiology
Montgomery College
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