Courtney Pavlik
Somerset,NJ
Overview
11
11
years of professional experience
Work History
Medical Office Administrative Assistant
Henning Dermatology Group. Marketing Strategy
08.2023 - 10.2023
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Care Representative
Freedom Mortgage Corporation
01.2023 - 07.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
Pre authorization specialist
Cardio metabolic institute
06.2022 - 01.2023
- Authorize tests, Follow up with insurance companies, Provide appropriate diagnosis codes / procedure codes
- Developed and managed relationships with key clients and partners to drive growth.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Developed and implemented systems to track customer feedback and satisfaction.
Medical associates of Marlboro
08.2021 - 06.2022
- Procedure authorizations, Patient communication, Scheduling appointments, Sending faxes/ mailing out tests
The Echelon Group
12.2020 - 01.2021
- Providing surveys, Calling doctor offices, Calling insurance companies for feedback
New Jersey urology
05.2019 - 04.2020
- Answering phones, Scheduling appointments, Patient / doctor contact, Opening mail/ handling faxes, Insurance, Prior authorization
Call Center Representative
Raritan bay cardiology
06.2018 - 04.2019
- Answering phones, Scheduling appointments, Faxing / copying
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
Children’s choice academy
03.2018 - 06.2018
- Feeding, Diaper change, Learning activities, Supervision at all times
Medical assistant
Dr. Vine
12.2017 - 03.2018
- Clinical procedures, EMR, Front desk experience
Medical assistant
Dr. Rappaport
09.2017 - 11.2017
- Enter patient medical records, Wound care, Assist with procedures
Dispatch
Ims
06.2017 - 07.2017
- Call clients and schedule shipment appointments, Enter data orders, Provide excellent customer service, Call wear houses and schedule deliveries
Sales Associate
Boscov’s
10.2015 - 10.2016
- Opening and closing registers, Excellent customer service, Assisting customers with questions and/or concerns, Maintaining cleanliness and organization on the sales floor
Medical Assistant
Dr. Kivarkis Younan
06.2015 - 09.2015
- Administrative duties, Clinical support to patients, Obtain vital signs, Collect medical history and any related information from patients, Perform diagnostic tests, EKG’s, Phlebotomy
Shift Manager
Cold Stone Creamery
01.2013 - 06.2015
- Customer Greeting, Opening and closing registers, Point of Sale cash counting at the end of each shift, Assist with creating employee schedules, Inventory Stock ordering, Oversee the day to day cleanliness and sanitation of all areas, Assist in problem solving and resolutions of any operation issues
Education
Certified Medical Assistant -
Berkeley College
Woodbridge, NJ09.2016
Skills
- Management experience
- Childcare Experience
- Strong Leadership, Communication and Organizational skills
- Ensuring excellent customer service to achieve ongoing sales and high level customer satisfaction
- Assist with interviewing, training and hiring of new employees
- Handled Point of Sale balancing
- Maintain inventory control
- General understanding of the principals of sales
- Medical office experience
- EKG and Phlebotomy experience
- CPR, AED Certified
- Knowledge of EPIC, MOSS (Medical Office Simulation Software, Microsoft office and student 365
Career Experience
- Cardio metabolic institute, Pre authorization specialist, 08/01/21, 06/01/22, Authorize tests, Follow up with insurance companies, Provide appropriate diagnosis codes / procedure codes
- Medical associates of Marlboro, 08/01/21, 06/01/22, Procedure authorizations, Patient communication, Scheduling appointments, Sending faxes/ mailing out tests
- The Echelon Group, 12/01/20, 01/01/21, Providing surveys, Calling doctor offices, Calling insurance companies for feedback, Woodstock, GA
- New Jersey urology, 05/01/19, 04/01/20, Answering phones, Scheduling appointments, Patient / doctor contact, Opening mail/ handling faxes, Insurance, Prior authorization, Old bridge, NJ
- Raritan bay cardiology, 06/01/18, present, Answering phones, Scheduling appointments, Faxing / copying, Edison, NJ
- Children’s choice academy, 03/01/18, 06/01/18, Feeding, Diaper change, Learning activities, Supervision at all times, East Brunswick, NJ
- Dr. Vine, 12/01/17, 03/01/18, Medical assistant, Clinical procedures, EMR, Front desk experience, Plainsboro, NJ
- Dr. Rappaport, 09/01/17, 11/01/17, Medical assistant, Enter patient medical records, Wound care, Assist with procedures, Old bridge, NJ
- Ims, 06/01/17, 07/01/17, Dispatch, Call clients and schedule shipment appointments, Enter data orders, Provide excellent customer service, Call wear houses and schedule deliveries, Eatontown, NJ
- Boscov’s, 10/01/15, 10/01/16, Sales Associate, Opening and closing registers, Excellent customer service, Assisting customers with questions and/or concerns, Maintaining cleanliness and organization on the sales floor, Woodbridge, NJ
- Dr. Kivarkis Younan, 06/01/15, 09/01/15, Medical Assistant, Administrative duties, Clinical support to patients, Obtain vital signs, Collect medical history and any related information from patients, Perform diagnostic tests, EKG’s, Phlebotomy, Parlin, NJ
- Cold Stone Creamery, 01/01/13, 06/01/15, Shift Manager, Customer Greeting, Opening and closing registers, Point of Sale cash counting at the end of each shift, Assist with creating employee schedules, Inventory Stock ordering, Oversee the day to day cleanliness and sanitation of all areas, Assist in problem solving and resolutions of any operation issues, Woodbridge, NJ
Qualifications Summary
Skilled professional with experience seeking a challenging career opportunity where my skills can be utilized to improve business operations and profitability.
Timeline
Medical Office Administrative Assistant
Henning Dermatology Group. Marketing Strategy
08.2023 - 10.2023
Customer Care Representative
Freedom Mortgage Corporation
01.2023 - 07.2023
Pre authorization specialist
Cardio metabolic institute
06.2022 - 01.2023
Medical associates of Marlboro
08.2021 - 06.2022
The Echelon Group
12.2020 - 01.2021
New Jersey urology
05.2019 - 04.2020
Call Center Representative
Raritan bay cardiology
06.2018 - 04.2019
Children’s choice academy
03.2018 - 06.2018
Medical assistant
Dr. Vine
12.2017 - 03.2018
Medical assistant
Dr. Rappaport
09.2017 - 11.2017
Dispatch
Ims
06.2017 - 07.2017
Sales Associate
Boscov’s
10.2015 - 10.2016
Medical Assistant
Dr. Kivarkis Younan
06.2015 - 09.2015
Shift Manager
Cold Stone Creamery
01.2013 - 06.2015
Certified Medical Assistant -
Berkeley College
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