Courtney Pence
Morgantown,IN
Summary
Progressive mental health and addiction professional with industry background and a coaching leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational mission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract Employee
Mental Health America Of Indiana
Indianapolis, IN
04.2022 - Current
- Maintains high levels of knowledge and solutions
- Builds relationships with state affiliates and local communities to promote growth.
- Gained trust and confidence by demonstrating convincing, persuasive and passionate professionalism and curiosity.
State Organizing Team
Recovery Advocacy Project
, Indiana
01.2022 - Current
- Manages logistics of planning, booking and promotion.
- Evaluates initiatives, processes and planning to identify opportunities for expansion.
- Organizes logistics and materials for each meeting, arranges spaces and detailed notes for later dissemination to national stakeholders.
- Fosters relationships with local and state allies
Advisory Board Member
Indiana Alliance Of Recovery Residences (INARR)
Indianapolis, IN
12.2020 - Current
- Serves as advocate and ambassador for INARR by fully engaging, identifying and securing resources and partnerships to advance the mission.
Manager: SUD Residential Programs
Centerstone Of Indiana
, IN
06.2017 - 01.2022
- Communicated regularly with referrals of clients answering questions and addressing concerns.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop activities for residents.
- Conducted inspections of building for security purposes and identified issues requiring immediate resolution.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering talent and skills to the team.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with executive leadership to coordinate team development activities and trainings.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday coverage needs.
- Developed monthly schedules and assignments for volunteer, part and full time staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
ACT Team Lead
Centerstone
Bloomington, IN
10.2015 - 06.2017
- Worked different roles to provide optimal coverage and meet productivity goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on job expectations and safety, and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Directed and supervised team of 16 staff engaged in case management and life skills development of 120+ clients with Severe Mental Illness.
- Prepared reports on updates to progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing solutions.
- Managed schedules, accepted time off requests and found coverage for medication delivery.
- Developed monthly and daily production output plans to deliver on company metrics.
- Tracked receipts, employee hours and medication inventory.
- Audited team performance and compliance with state and federal standards.
Education
Master of Science - Social Work
IUPUI
Indianapolis, IN05.2024
Bachelor of Science - Kinesiology
University of New Hampshire
Durham, New Hampshire2003
High School Diploma -
Immaculate Heart Academy
Washington Twp, NJ05.1999
Skills
- Industry Expertise
- Advocacy Expertise
- Public Speaking Skills
- Community and Organizational Assessment
- Policy Analysis
- Documentation review
- Flexible and Adaptable
- Integrity and Transparency
- Leadership and People Development
- Organizational Development
- Grant Writing Skills
Accomplishments
Heroes for Recovery: Recovery Team of the Year - 2020
Heroes for Recovery: Mental Health & Addiction Team Award - 2018
Affiliations
National Alliance of Recovery Residences (NARR)
Brown County Recovery and Wellness Coalition (BCRAWC)
Mobilize Recovery
Certification
CRS/CHW
Timeline
Contract Employee
Mental Health America Of Indiana
04.2022 - Current
State Organizing Team
Recovery Advocacy Project
01.2022 - Current
Advisory Board Member
Indiana Alliance Of Recovery Residences (INARR)
12.2020 - Current
Manager: SUD Residential Programs
Centerstone Of Indiana
06.2017 - 01.2022
ACT Team Lead
Centerstone
10.2015 - 06.2017
Master of Science - Social Work
IUPUI
Bachelor of Science - Kinesiology
University of New Hampshire
High School Diploma -
Immaculate Heart Academy
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