Courtney Penn
Fayetteville,GA
Summary
Dynamic professional with a proven track record at Gerresheimer, excelling in machine operation and troubleshooting. Recognized for enhancing production efficiency and training new operators. Strong attention to detail and effective communication skills drive successful collaboration and problem-solving in fast-paced environments. Committed to maintaining high standards of quality and safety.
Overview
4
4
years of professional experience
Work History
Operator
Gerresheimer
Peachtree City, GA
07.2025 - Current
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Monitored equipment performance, identifying issues and implementing corrective measures as needed.
- Assisted in training new operators on machine operation and safety standards.
- Conducted routine maintenance checks to optimize equipment functionality and reduce downtime.
- Documented production data accurately for quality assurance and compliance purposes.
Customer Service Representative
Results Cx
Fayetteville, GA
10.2024 - 07.2025
- Resolved customer inquiries through effective communication and active listening techniques.
- Processed orders and managed returns using company-specific software systems.
- Maintained accurate records of customer interactions to ensure service quality.
- Assisted in training new team members on standard operating procedures and best practices.
- Collaborated with cross-functional teams to enhance overall customer satisfaction levels.
- Identified recurring issues and proposed solutions to improve service delivery processes.
Associate Technician
Esslior Luxottica
McDonough, GA
05.2021 - 10.2024
- Assisted in maintaining equipment functionality through routine checks and basic troubleshooting.
- Supported senior technicians by preparing tools and materials for daily tasks.
- Learned safety protocols and operational guidelines to ensure workplace compliance.
- Participated in training sessions to develop technical skills and operational knowledge.
Education
High School Diploma -
Woodland
Stockbridge, GABachelor of Science - Nursing
South College
Atlanta, GASkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Production work
- Production procedures
- Data entry
Timeline
Operator
Gerresheimer
07.2025 - Current
Customer Service Representative
Results Cx
10.2024 - 07.2025
Associate Technician
Esslior Luxottica
05.2021 - 10.2024
High School Diploma -
Woodland
Bachelor of Science - Nursing
South College