Summary
Overview
Work History
Skills
Timeline
Generic

Courtney PENNY

Summary

Results-oriented professional with a proven record of accomplishments in healthcare office administration, medical billing, project management, sterile equipment processing, change and training, team building, accounts payable/receivable, insurance laws and regulations, resource management & customer relations support within dynamic and competitive environments.

Overview

3
3
years of professional experience

Work History

Proformance Coach

Randstad-Medtronic
06.2022 - Current
  • Streamlined logistics processes by implementing efficient team strategies and workflows. Worked effectively in fast-paced environments.
  • Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
  • Self-motivated, with a strong sense of personal responsibility. Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performs a combination of manual and clerical shipping and receiving duties.
  • Expedited shipping times, maintaining close attention to priority orders and deadlines.
  • Receives incoming materials or prepares materials for shipment. Uses computer system for tracking, logging, verifying and reporting.

Accessioning Technician

PathAI Diagnostics
11.2021 - 11.2023
  • Improved sample processing efficiency by implementing a streamlined accessioning workflow. Increased accuracy in test ordering by verifying physician orders and clarifying discrepancies when necessary.
  • Enhanced laboratory turnaround time by accurately and efficiently accessioning specimens.
  • Maintained a high level of quality control with thorough specimen verification and proper labeling practices.
  • Ensured accurate patient identification for each sample, minimizing errors and mixups.
  • Streamlined data entry process for faster patient result reporting by utilizing the laboratory information system effectively.
  • Contributed to the reduction of specimen rejection rates by adhering to strict handling procedures.
  • Assisted in maintaining a safe work environment through adherence to safety protocols and proper waste disposal methods.


Medical Office Administrator

Stern Cardiovascular Foundation
03.2021 - 11.2022
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.

Skills

  • Organization and Time Management
  • First Aid/CPR/BLS
  • Medical terminology, HIPPA & ICD-10-CM
  • Leadership, both formal & informal
  • Healthcare management office administration
  • EHR management
  • Presentation & proposal development
  • Microsoft Office Suite ~ Word, Excel & PowerPoint
  • 70 WPM
  • Coaching, mentoring & team building
  • Leadership, both formal & informal
  • Managing and measuring work
  • Excellent communication skills
  • Problem resolution development & execution

Timeline

Proformance Coach

Randstad-Medtronic
06.2022 - Current

Accessioning Technician

PathAI Diagnostics
11.2021 - 11.2023

Medical Office Administrator

Stern Cardiovascular Foundation
03.2021 - 11.2022

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Courtney PENNY