Courtney Pennycook
Janesville,WI
Summary
Team-minded Training Store Manager with 3 years of experience training groups of employees . A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Shift Supervisor/Store Manager in Training
CVS Pharmacy
Janesville , WI
02.2020 - Current
- Prepared annual budget, scheduled expenditures, and analyzed variances.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Supported store opening by setting up office space, equipment and POS systems.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
- Opened and closed store 7 days per week.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drafted invoices for completed work.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Cashier/Sales Associate
Spencers
Janesville , WI
04.2016 - 11.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Folded and arranged clothing merchandise in attractive displays to drive sales.
- Logged reports, expenses, receipts and sales documents into digital database
- Assisted customers with locating and choosing merchandise in any store department.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Performed stocking and informed management of low inventory quickly.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Cashier
Culvers
Janesville , WI
07.2015 - 02.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Social Work
UW Whitewater Rock County
Janesville WiHigh School Diploma -
Parker High School
Janesville, WI06.2019
Skills
- Cash Management
- Purchasing and product sourcing
- Vendor selection
- Sales forecasting
- Shelf stocking
- Budget development
- Coaching and mentoring
- Recruitment
- Product development
- Staff training/development
- Employee scheduling
- Employee reviews
- Client account management
- Inventory management
- Scheduling
- Relationship building
- Effective leader
- Analytical skills
- Staff Management
- Verbal and written communication
- Contract Management
- Consulting
- Negotiation
- Budgeting
- Collaboration
- Data management
- Inbound and Outbound Calling
- Good listening skills
- Stocking and replenishing
- POS systems
- Money handling abilities
- Retail store support
- Creative problem solving
- Training development aptitude
- Stock management
- Customer assistance
- Point of Sale Knowledge
- Cash Drawer Management
- Drawer Management
- Identification Checks
- Liquor Law Compliance
- Bagging and Packaging
- Merchandise Restocking
- Product and Service Sales
- Cash Register Operation
- ID Verification
- Refund Handling
- Maintaining Store Appearance
- Product Restocking
- Retail Merchandising
- Currency Sorting
- Currency counting
- Written and verbal communication
- Order taking
- Product knowledge
- Guest inquiries
- Staff Training
- Till counting
- Customer Relations
- Receipt and refund issuance
- Reports and documents
- Cleaning and sanitizing
- Money handling
- Cash Handling
- Safe verifications
- Purchase assistance
- Time management skills
- Cash register systems
- Point-of-sale system operation
- Refunds and exchanges
- Sales expertise
- Payment collection
- Basic math skills
- Key holder experience
- Professional demeanor
Accomplishments
- Supervised team of 6 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Shift Supervisor/Store Manager in Training
CVS Pharmacy
02.2020 - Current
Cashier/Sales Associate
Spencers
04.2016 - 11.2018
Cashier
Culvers
07.2015 - 02.2016
No Degree - Social Work
UW Whitewater Rock County
High School Diploma -
Parker High School
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