Years of Customer Service Experience
Courtney Perkins
Raven,VA
Summary
With a proven track record at Victra and other leading companies, I excel in customer service excellence and POS system operation, enhancing customer satisfaction and sales performance. My adeptness in problem-solving and team leadership has consistently driven positive outcomes, showcasing my ability to exceed targets and foster team growth.
Overview
7
7
4
4
Years Wireless Sales Experience
2
2
Years Sales Management Experience
Work History
Gas Station Clerk
GPM Investments
2023.01 - 2023.04
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
Assistant Retail Store Manager
T-roc Wireless
2021.08 - 2023.02
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Sales Associate/Assistant Store Manager
Touchtel Communications
2021.01 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Consultant
Victra
2019.08 - 2021.01
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Crew Member
McDonald’s
2019.02 - 2020.07
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Richlands High School
Richlands, VA2017
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Operating cash register
- Stocking shelves
- Complaint Handling
- Adaptability and Resilience
- Cash handling expertise
- Payment Processing
- Security measures
- Point of sale operation
- Maintenance awareness
- Age Verification
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Punctual and Reliable
- Cleaning and sanitation
- Safety protocol knowledge
- Heavy Lifting
- Cash Handling
- Cash register balancing
- Stocking
- Sales assistance
- Basic Housekeeping
- Organizational abilities
- Flexible Schedule
- Inventory Counts
- Training and coaching
- POS Systems
- POS System Operation
- ID Verification
- Promotional Display Setup
- Attention to Detail
- Reliable and Responsible
- Time Management
- Honest and Dependable
- Problem-solving abilities
- Customer Assistance
- Multitasking Abilities
- Multitasking
- Excellent Communication
- Customer service excellence
- Team Leadership
- Active Listening
- Effective Communication
- Decision-Making
- Cash handling and management
- Customer Relations
- Order Taking
- Team building
- Microsoft Office
- Cash Register Operations
- Task Prioritization
- Cash register systems
- Goal Setting
- Employee Training
- Professionalism
- Basic Mathematics
- Inventory Stocking
Timeline
Gas Station Clerk
GPM Investments
2023.01 - 2023.04
Assistant Retail Store Manager
T-roc Wireless
2021.08 - 2023.02
Sales Associate/Assistant Store Manager
Touchtel Communications
2021.01 - 2021.08
Sales Consultant
Victra
2019.08 - 2021.01
Crew Member
McDonald’s
2019.02 - 2020.07
High School Diploma -
Richlands High School
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