Summary
Overview
Work History
Education
Skills
Southeast division TSM of the year 2020-2022. TSM of the QTR for spring, summer & fall 2021-2022
Interests
Timeline
Generic

Courtney Perry

Covington,GA

Summary

Self-motivated Territory Sales Manager with 10-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth.

Overview

19
19
years of professional experience

Work History

Territory Sales Manager

O'Reilly Auto Parts
10.2014 - Current
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
  • Established strong relationships with key clients, boosting customer retention rates.
  • Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.
  • Carefully analyzed data to determine most effective sales strategies.
  • Streamlined sales processes, improving efficiency and reducing costs.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

Sales Associate

Lowes Home Improvment
11.2016 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

District Manager

O'Reilly Auto Parts
09.2012 - 10.2014
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Store Manager

Oreilly Auto Pats
01.2011 - 09.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Store Manager

Oreilly Auto Pats
10.2010 - 12.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

AutoZone
03.2006 - 10.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

No Degree - Business Administration And Management

Georgia Perimeter College
Covington, GA

High School Diploma -

Hyde Park High School
Hyde Park, MA
06-2002

Skills

  • Territory expansion
  • Sales closing
  • Business growth and retention
  • Lead prospecting
  • Salesforce
  • Profit and loss analysis
  • Consultative and relationship selling
  • Territory and account management
  • Operations
  • Problem-solving abilities

Southeast division TSM of the year 2020-2022. TSM of the QTR for spring, summer & fall 2021-2022

Received the Southeast Territory Sales Manager achievement award for 2020, 2021 & 2022.  Also received the Southeast division TSM of the quarter award for spring 2021, summer 2021, spring 2022, summer 2022 & fall 2022.

Interests

  • DIY and Home Improvement
  • Volunteer Travel
  • Auto Repair/Restoration
  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles
  • Video Gaming
  • Personal Development and Self-Improvement

Timeline

Sales Associate

Lowes Home Improvment
11.2016 - 05.2024

Territory Sales Manager

O'Reilly Auto Parts
10.2014 - Current

District Manager

O'Reilly Auto Parts
09.2012 - 10.2014

Store Manager

Oreilly Auto Pats
01.2011 - 09.2012

Assistant Store Manager

Oreilly Auto Pats
10.2010 - 12.2010

Store Manager

AutoZone
03.2006 - 10.2010

No Degree - Business Administration And Management

Georgia Perimeter College

High School Diploma -

Hyde Park High School

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Courtney Perry