Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Peterson

Salt Lake City,UT

Summary

Passionate, customer focused, results driven Strategic Account Manager with a proven track record of driving business growth through innovative and effective sales strategies. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Strategic Account Manager

Walmart
08.2022 - Current
  • Accountable for driving business growth across portfolio of 10 accounts by developing strategies such as expanding marketplace assortment for in demand brands and product types, optimizing content quality to maximize discoverability, negotiating best of web pricing initiatives, advertising investment via Walmart Connect, and participating in key onsite campaigns/events to accelerate conversion.
  • Present annual joint business plans and quarterly business reviews across portfolio to track seller KPIs including, but not limited to, tracking GMV actuals vs. plan for fiscal year and identifying issues affecting marketplace growth in order to implement corrective action.
  • Partner directly with sellers on continuous content enrichment to enhance total item lifecycle including attribution, description, titles, imagery, reviews, and ship speed to increase searchability.
  • Driving program adoption for necessary tools and programs required for success of their business.
  • Category Management for our Licensed Assortment and team subject matter expert for Flash Deals.

Account Manager - Luxury Handbags

EBay
05.2021 - 08.2022
  • Managed a diverse portfolio of over 50 accounts, conducting regular business reviews against key performance metrics and built a personal growth plan for each account. Ensuring timely communication and effective problem resolution.
  • Cultivated strong relationships with cross functional teams and key stakeholders within the Authenticity Guarantee program to ensure strong program adoption and knowledge within the seller community.
  • Assisted in the launch of Authenticity Guarantee by supporting sellers in program launch, advocating for seller preparedness and program adoption to accelerate their luxury assortment.
  • Weekly and Quarterly reporting on portfolio seller metrics to ensure accounts are targeting growth plans amongst other key performance metrics (pricing, inventory, discoverability, gross merchandise volume, etc.) and react to drive business.
  • Partnered with Category Managers, Site Merchandising, Advertising, Marketing, Campaigns and other cross functional teams to effectively maximize visibility and site discoverability for seller assortment.

Assistant Buyer

Studio McGee
02.2020 - 05.2021
  • Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
  • Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
  • Monitored incoming orders and tracked progress to meet deadlines.
  • Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
  • Continuous communication with vendors in order to obtain product information, product availability, and MAP pricing for new items to launch onsite.
  • Report and present home furnishings Weekly Business Reviews and identify areas of opportunity in the business.

Merchandise Coordinator

Studio McGee
02.2019 - 02.2020
  • Owned end to end item set up and ongoing item maintenance across the entire portfolio of products utilizing Netsuite and Shopify.
  • Owned adding specs, dimensions, descriptions, item names, and pricing to all products being launched.
  • Curated website collections based on the specific product type.
  • Assisted the website Visual Merchandiser in merchandising products on-site to ensure the customer experience always felt fresh and cohesive.
  • Partnered closely with Buyers to acquire product information to ensure item specs and dimensions were accurate and precise.
  • Managed cross-sell functionality by pulling recommended products via Buying Team
  • Excellence in multi-tasking by maintaining multiple product launch projects simultaneously.

Education

Associate of Science - Communications

Weber State University
Ogden
04.2017

Skills

  • Growth Oriented
  • Industry Expertise
  • Contract Negotiation
  • Problem Solving
  • Analytical
  • Customer Service
  • Creativity
  • Collaboration
  • Written & Verbal Communication
  • Sales Strategy Development
  • Performance Tracking

Timeline

Strategic Account Manager

Walmart
08.2022 - Current

Account Manager - Luxury Handbags

EBay
05.2021 - 08.2022

Assistant Buyer

Studio McGee
02.2020 - 05.2021

Merchandise Coordinator

Studio McGee
02.2019 - 02.2020

Associate of Science - Communications

Weber State University

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Courtney Peterson