Courtney Peterson
Sumter,South Carolina
Summary
Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology. Proven ability to establish and maintain excellent communication and relationships with clients.
Overview
15
15
years of professional experience
Work History
Long-Term Substitute Teacher
Bates Middle School
10.2023 - Current
- Utilized technology, such as online learning platforms, to enhance instruction and student engagement.
- Ensured compliance with the school’s policies, procedures, and regulations.
- Provided classroom instruction to students , in Social Studies, with a focus on promoting a safe and engaging learning environment.
Claims Specialist
Sedgwick
09.2022 - 09.2023
- Assisted the healthcare provider by retrieving medical records and test results
- Prepared and filed medical paperwork, including insurance and medical claims
- Ensure appropriate diagnostic and procedural coding for all HCFA-1500, UB92 and other claim forms.
Sales Representative
Iqor
10.2021 - 09.2022
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions
- Build relationships with customers to expand customers and retain business.
Customer Care Advocate
Everise
05.2020 - 08.2021
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
- Improved member satisfaction by responding promptly and professionally to Medicaid inquiries.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
Assistant Manager
Red Bay Grocery Store
02.2010 - 03.2020
- Set schedules and assignments to optimize floor coverage and service levels
- Provided mentorship for employees to generate sales; promote up selling
- Reviewed monthly sales and performance reports to support operational planning.
Education
Medical Front Office & Administration Specialist -
Professional Medical Training Center
06.2015
H.S Diploma -
Sumter High School
06.2009
Skills
- Computer Skills
- Leadership
- Communication
- Customer Service
- Inbound & Outbound calling
- First aid & CPR
- Medical Terminology
- Claims Management
- Quality Control
Timeline
Long-Term Substitute Teacher
Bates Middle School
10.2023 - Current
Claims Specialist
Sedgwick
09.2022 - 09.2023
Sales Representative
Iqor
10.2021 - 09.2022
Customer Care Advocate
Everise
05.2020 - 08.2021
Assistant Manager
Red Bay Grocery Store
02.2010 - 03.2020
Medical Front Office & Administration Specialist -
Professional Medical Training Center
H.S Diploma -
Sumter High School
Similar Profiles
ANDREW BUNKERANDREW BUNKER
English Language Development Teacher at Wiley H. Bates Middle School, AACPSEnglish Language Development Teacher at Wiley H. Bates Middle School, AACPS
LINDA THOMSLINDA THOMS
NA at Substitute AACPS Special Ed department for Middle SchoolNA at Substitute AACPS Special Ed department for Middle School
Maurena DarlingMaurena Darling
School Counselor at Anne Arundel County Public Schools, Bates MiddleSchool Counselor at Anne Arundel County Public Schools, Bates Middle
Keith AndersonKeith Anderson
Truck Driver at A Mobile StorageTruck Driver at A Mobile Storage
Anthony HammettAnthony Hammett
Lawn Maintenance Laborer at Self-employeedLawn Maintenance Laborer at Self-employeed