Summary
Overview
Work History
Education
Timeline
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Courtney Phillips

Big Stone Gap,VA

Summary

Driven Teaching Assistant with firm command of curriculum development, daily lesson planning and student tutoring. Leads individual and group instruction to supplement teacher lessons and build instructional abilities. Communicative and empathetic with commitment to creating inclusive learning spaces. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Teacher's Assistant

Kids Central inc
Big Stone Gap, VA
02.2023 - 01.2024
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Organized student performance and enrichment activities to facilitate learning.
  • Coordinated daily tasks between teachers and other staff members.
  • Moderated parent-teacher conferences to discuss student progress or areas of concern.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Helped students master learning concepts through one-on-one and small group tutoring.

Cashier

McDonald's
Big Stone Gap, VA
10.2022 - 08.2023
  • Helped customers find specific products, answered questions, and offered product advice.
  • Offered customers carry-out service at completion of transaction.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.

Assistant Manager

Goodwill Inc
Wise, VA
12.2018 - 01.2021
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Recruited and trained new employees to meet job requirements.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Served as a liaison between staff members and senior management personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Education

High School Diploma -

Union High School
Big Stone Gap, VA
05-2017

Timeline

Teacher's Assistant

Kids Central inc
02.2023 - 01.2024

Cashier

McDonald's
10.2022 - 08.2023

Assistant Manager

Goodwill Inc
12.2018 - 01.2021

High School Diploma -

Union High School

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Courtney Phillips