Hi, I’m
Courtney Phillips
Washington,DC
Summary
Dynamic security professional with extensive experience at Sectek Protective Services, excelling in incident reporting and security camera monitoring. Proven ability to enhance safety protocols and deliver exceptional customer service, ensuring a secure environment. Skilled in weapons training and adept at responding to emergencies, prioritizing personnel safety while minimizing risks.
Overview
9
years of professional experience
1
Certification
Work History
Sectek Protective Services
Security Officer
04.2025 - 09.2025
Job overview
- Collaborated with management to enhance security policies and emergency preparedness plans.
- Evaluated existing security technologies, recommending upgrades to improve operational efficiency and safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports of all security breaches and investigations.
Blackhawk Security Protection
Security Officer
08.2022 - 12.2024
Job overview
- Monitored surveillance systems to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter unauthorized activities and maintain a secure environment.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services as needed.
- Trained new security personnel on operational procedures and emergency response techniques.
- Developed incident reports documenting findings and actions taken during security breaches or disturbances.
- Implemented access control measures, verifying identification of individuals entering secured areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Georgetown Medstar
Patient Registration Representative
08.2018 - 07.2022
Job overview
- Managed patient check-in processes, ensuring accurate collection of personal and insurance information.
- Assisted patients with inquiries, providing exceptional customer service in a fast-paced environment.
- Utilized electronic health record (EHR) systems to document patient registrations efficiently.
- Collaborated with clinical staff to streamline registration workflows and enhance patient experience.
- Supported administrative team by organizing paperwork and maintaining an orderly registration area.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Clinton Healthcare And Rehabilitation
Front Desk Receptionist
02.2017 - 08.2018
Job overview
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing office workflow and resource allocation.
- Maintained accurate records of guest interactions using property management software.
- Assisted with administrative tasks, including filing and data entry to support office efficiency.
- Developed and implemented strategies to enhance guest experience and satisfaction levels.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
FIS Staffing
Concierge
11.2016 - 03.2017
Job overview
- Delivered exceptional guest services by providing information on local attractions and dining options.
- Managed reservations and coordinated transportation for guests, ensuring seamless experiences.
- Assisted guests with special requests, demonstrating adaptability to diverse needs and preferences.
- Collaborated with hotel staff to address guest concerns swiftly, enhancing overall satisfaction levels.
- Streamlined check-in and check-out processes, improving efficiency and reducing wait times for guests.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
Education
Crossland HighschoolTemple Hills, MD
High School Diploma
Skills
- Report writing
- Incident reporting
- General security
- Weapons training
- Security camera monitoring
- Arrest procedures
Certification
OC Spray
ASP Baton
ASP Handcuff
Timeline
Security Officer
Sectek Protective Services
04.2025 - 09.2025
Security Officer
Blackhawk Security Protection
08.2022 - 12.2024
Patient Registration Representative
Georgetown Medstar
08.2018 - 07.2022
Front Desk Receptionist
Clinton Healthcare And Rehabilitation
02.2017 - 08.2018
Concierge
FIS Staffing
11.2016 - 03.2017
Crossland Highschool
High School Diploma
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