Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Philpott

Springfield,MA

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Interstate Towing & Recovery. Demonstrates exceptional organizational proficiency and customer service orientation, leading to significant business growth. Adept at multitasking and maintaining professionalism, consistently prioritizes client needs and team collaboration.

Overview

6
6
years of professional experience

Work History

Tow Truck Dispatcher

Interstate Towing & Recovery
08.2023 - 06.2024
    • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
    • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
    • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
    • Improved response times by effectively prioritizing and dispatching tow truck assignments.
    • Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
    • Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.

Waitress

Country Club Of Wilbraham
08.2022 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.

Retail Sales Associate

Marshalls Department Store
11.2018 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

High School Diploma -

Ludlow High School
Ludlow, MA
05.2021

Skills

    • Strong multitasking
    • Team player attitude
    • Quick Learner
    • Reliability and punctuality
    • Organizational proficiency
      • Time management expertise
      • Patience and Calmness
      • Customer Service-Oriented
      • Professionalism and Courtesy
      • Workload Management

Timeline

Tow Truck Dispatcher

Interstate Towing & Recovery
08.2023 - 06.2024

Waitress

Country Club Of Wilbraham
08.2022 - 08.2023

Retail Sales Associate

Marshalls Department Store
11.2018 - 08.2022

High School Diploma -

Ludlow High School

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Courtney Philpott