Courtney Piekarski
Summary
Organized, self-starter with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Looking for a new opportunity to use my knowledge and experience to help me grow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SMC
04.2022 - Current
- Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building customer relationships
- Purchase order entry - including revising existing orders, processing returns, managing future product reservations
- Monitor orders from entry to shipment and keep customers informed
- Inventory management/allocation
- Create and maintain filing systems both electronic and physical
- Handle high volume of emails and phone calls
Internal Advisor | Warranty Administrator
James Wood Auto Park
08.2016 - 12.2021
- Responsible for writing internal service repair orders for used vehicles
- Dispatch work into shop and/or sublet repairs when necessary
- Responsible for writing warranty PDI repair orders for new stock units upon arrival from factory
- Coordinate accurate estimates of repair/maintenance costs with service/sales managers
- Follow up on each repair and keep sales/service managers informed of progress
- Enter warranty claims, and submit request to manufacture for payment
- Manage inventory and cycle reports in spreadsheets - Create and maintain filing systems, both electronically and physically
- Carry out clerical duties, including high volume phone and emails
- Invoicing
Education
Real Estate License - Real Estate
Aceble Agent
06.2024
Skills
- Customer Service
- Order Processing
- CRM software proficiency
- Time Management
- Training and mentoring
- Self-Starter
Certification
- Licensed Real Estate Agent - Pending June 2024
Timeline
Customer Service Representative
SMC
04.2022 - Current
Internal Advisor | Warranty Administrator
James Wood Auto Park
08.2016 - 12.2021
Real Estate License - Real Estate
Aceble Agent
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