Courtney Pilipovic
Marcellus
Summary
Dynamic and highly reliable professional with extensive customer service expertise, honed at The Village Tavern. Proven ability to thrive in high-pressure environments while training new staff and enhancing customer satisfaction. Strong multitasking skills and an outgoing personality contribute to building loyal clientele and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Bartender
The Village Tavern
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Waitress
Suzie’s Cafe
05.2019 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Delivery Coordinator
Drivers Village
06.2019 - 03.2020
- Collaborated with sales team to maintain accurate and high-quality customer documentation.
- Compiled precise documentation to facilitate customer entry.
- Consulted with customers about delivery and order preparation requests.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times.
Receptionist
Cardiovascular Group of Syracuse
01.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Waitress/Trainer
Buffalo Wild Wings
12.2013 - 07.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
Associates Degree - Humanities
Onondaga Community College
Syracuse, NYSkills
- Strong multitasking
- Customer service expertise
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Bartender
The Village Tavern
09.2023 - Current
Delivery Coordinator
Drivers Village
06.2019 - 03.2020
Waitress
Suzie’s Cafe
05.2019 - 12.2023
Receptionist
Cardiovascular Group of Syracuse
01.2019 - 12.2019
Waitress/Trainer
Buffalo Wild Wings
12.2013 - 07.2019
Associates Degree - Humanities
Onondaga Community College
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