Courtney Pillow
Greenfield,IN
Summary
Dedicated support navigator with a proven ability to facilitate patient-centered care, enhance community involvement, and advocate for client needs. Currently looking for part time opportunities to enhance my skills.
Overview
6
6
years of professional experience
Work History
Support Navigator
Hancock Health
Greenfield, IN
09.2024 - Current
- Facilitated support and guidance for individuals accessing local resources and support services.
- Established and maintained client relationships with appropriate resources to support ongoing care.
- Facilitated patient-centered care by advocating for needs and maintaining comprehensive documentation.
- Collaborate with interdisciplinary teams to improve client outcomes
- Organized and facilitated events centered on awareness themes to enhance community involvement and education.
Family Case Manager
Indiana Department of Child Services
Greenfield, IN
01.2023 - 09.2024
- Managed caseloads while ensuring compliance with state and federal child welfare regulations
- Completed detailed documentation including assessments, referrals, court reports, and case notes
- Collaborated with law enforcement, schools, courts, and healthcare providers to ensure child safety
- Facilitated Child and Family Team Meetings (CFTMs) and coordinated services
- Delivered trauma-informed and culturally responsive support to diverse families
Youth Career Services Advisor
Interlocal Association
Greenfield, IN
10.2021 - 04.2022
- Guided students in career planning, enhancing job search strategies and networking opportunities.
- Developed and delivered workshops on resume writing and interview preparation to improve student readiness.
- Collaborated with local employers to identify job openings, aligning student skills with industry needs.
Intern
Firefly Children & Family Alliance
Indianapolis, IN
08.2020 - 05.2021
- Conducted CANS (Child and Adolescent Needs and Strengths) assessments
- Supported therapeutic activities and family interventions
- Participated in court proceedings, team meetings, and supervised visitations
- Built strong rapport with clients through active listening and empathy
Substitute Teacher
Parallel Employment Group
Indianapolis, IN
11.2019 - 05.2021
- Implemented lesson plans to facilitate student learning across diverse subjects.
- Managed classroom behavior to create a positive learning environment for all students.
- Adapted instructional materials to meet varied educational needs and learning styles.
- Collaborated with permanent staff to align teaching methods with curriculum objectives.
Education
Masters of Social Work -
Indiana Wesleyan University
Marion, IN08-2026
Bachelor of Social Work - Social Work
Indiana University East
Richmond2021
Certificate in Alcohol & Drug Abuse Counseling -
Indiana University East
Richmond, IN2021
Skills
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Case management
Timeline
Support Navigator
Hancock Health
09.2024 - Current
Family Case Manager
Indiana Department of Child Services
01.2023 - 09.2024
Youth Career Services Advisor
Interlocal Association
10.2021 - 04.2022
Intern
Firefly Children & Family Alliance
08.2020 - 05.2021
Substitute Teacher
Parallel Employment Group
11.2019 - 05.2021
Masters of Social Work -
Indiana Wesleyan University
Bachelor of Social Work - Social Work
Indiana University East
Certificate in Alcohol & Drug Abuse Counseling -
Indiana University East