Courtney Plainte
Sturbridge,MA
Summary
Dynamic leader with a proven track record at The Flying Rhino Cafe, excelling in team leadership and customer service. Skilled in cross-functional teamwork and complex problem-solving, enhancing customer satisfaction and staff performance. Demonstrates exceptional verbal and written communication, fostering a professional and courteous environment.
Overview
5
5
years of professional experience
Work History
Manager
The Flying Rhino Cafe
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head Bartender
Ye Olde Tavern
01.2021 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Hairstylist
Curly Karma
12.2018 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Education
High School Diploma -
Wachusett Regional High School
Holden, MASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Customer Service
- Staff Training
- Professional and Courteous
Timeline
Manager
The Flying Rhino Cafe
04.2023 - Current
Head Bartender
Ye Olde Tavern
01.2021 - 06.2022
Hairstylist
Curly Karma
12.2018 - 03.2020
High School Diploma -
Wachusett Regional High School
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