Courtney Plunk
Finger,TN
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Discharge Representative
Coram Healthcare
Jackson, TN
10.2020 - Current
- Assisted in the development of marketing strategies for products and services.
- Monitored operations and reviewed records and metrics to understand company performance.
- Escalated unresolved issues to appropriate departments for further investigation.
- Assist patients in finding in network providers
- Fax medical records to new companies
- Resolve problem accounts
- Request and cancel auths
- Insurance verification
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Answered phone calls and directed them to appropriate personnel.
- Processed customer orders and collected payment information.
- Set specific goals for projects to measure progress and evaluate end results.
- Established relationships with existing customers to promote new product or service opportunities.
- Established positive relationships with customers through effective communication techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Utilized broad knowledge to recommend solutions to potential customers.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Performed administrative tasks such as filing documents and updating records.
- Consistently met daily performance goals set by management team members.
- Identified needs of customers promptly and efficiently.
- Answered questions and resolved concerns for customer support.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Collections Representative
Apria Healthcare
Jackson, TN
04.2015 - 09.2020
- Handled, researched, and settled disputes to ensure prompt and satisfactory resolutions
- Completed skip traces on customers failing respond to collection efforts.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Worked with insurance companies on denied claims for resolution for payment to the company
- Submitted appeals and reviews for payment
- Requested authorization requests
- Requested updated medical records from doctors
Education
Emergency Medicine
Jackson State Community College
Jackson, TN05-2001
High School Diploma -
Jackson Central Merry Highschool
Jackson, TN05-1997
Skills
- Customer service excellence
- Microsoft office, word and excel
- Data entry
- Phone etiquette
- Telephone reception
- Durable medical equipment expertise
- Records management
- Client service
- Account servicing
- Customer support
- Client relationship building
- Cross-functional team development
- Paperwork processing
- Order problem solving
- Client services
Timeline
Discharge Representative
Coram Healthcare
10.2020 - Current
Collections Representative
Apria Healthcare
04.2015 - 09.2020
Emergency Medicine
Jackson State Community College
High School Diploma -
Jackson Central Merry Highschool