Courtney Polite
Summerville,SC
Summary
Dynamic Assistant General Manager with a proven track record at Tropical Smoothie, excelling in operations management and staff development. Enhanced customer satisfaction through effective problem resolution and implemented inventory control measures, reducing waste. Skilled in budget control and fostering employee relations, driving team performance and operational efficiency. Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills. Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Tropical Smoothie
01.2023 - Current
- Assisted in managing daily operations to ensure smooth workflow and efficient service delivery.
- Supported team members in understanding policies and procedures to enhance compliance and consistency.
- Contributed to inventory management, ensuring accurate stock levels and timely replenishment.
- Participated in staff training sessions to develop skills and improve overall team performance.
- Collaborated with management on scheduling to optimize staff coverage during peak hours.
- Maintained cleanliness and organization of work areas to promote a safe environment for employees and customers.
- Handled customer inquiries, providing timely resolutions to enhance satisfaction and loyalty.
- Researched best practices for operational efficiency, proposing improvements for future implementation.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Assistant Manager
Frankies Fun Park
03.2019 - 04.2023
- Assisted in managing daily operations to enhance team efficiency and productivity.
- Developed training materials to onboard new staff, improving knowledge retention and performance.
- Coordinated scheduling for staff to optimize resource allocation and reduce operational delays.
- Supported inventory management by monitoring stock levels and coordinating timely replenishment orders.
- Facilitated communication between departments to ensure alignment on strategic objectives and initiatives.
- Mentored junior staff, providing guidance on best practices and fostering a collaborative work environment.
- Analyzed customer feedback to identify areas for service enhancement, contributing to increased satisfaction.
- Implemented process improvements that streamlined workflow and increased service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Shift Leader
Bahama Breeze
01.2021 - 11.2022
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained new employees on procedures and best practices for optimal workflow.
- Managed shift schedules, optimizing staffing levels to meet demand.
- Coordinated inventory management, reducing waste and improving stock accuracy.
- Oversaw daily operations, ensuring efficient service flow and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Managed staff schedules, optimizing coverage to meet peak service demands.
- Collaborated with kitchen team to streamline food delivery processes, enhancing order accuracy.
- Resolved guest complaints promptly, fostering a positive dining experience and loyalty.
- Developed training materials that improved onboarding processes for new hires, increasing retention rates.
- Cultivated warm relationships with regular customers.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Conducted regular staff meetings to reinforce policies and share feedback for continuous improvement.
Library Student Assistant (Internship)
Colleton County Memorial Library
08.2018 - 05.2022
- Cataloged and organized library materials to enhance accessibility for patrons.
- Supported digital resource management through efficient use of library databases and systems.
- Facilitated workshops on information literacy, enhancing users' research skills and resource navigation.
- Implemented process improvements for overdue notice distribution, increasing communication efficiency with patrons.
- Mentored new student assistants in library procedures and customer service best practices.
- Collaborated with librarians to develop user-friendly guides for accessing online resources effectively.
- Led initiatives to promote library events, increasing student engagement and participation in programs.
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Answered general questions in person, by phone and over email.
- Aided patrons with use and access to technology, resources and materials.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
- Maintained and updated records of current collection.
- Accessed library catalog to review ownership and circulation status.
- Managed special projects assigned by librarians such as reorganizing sections or updating signage throughout the facility for improved navigation.
- Collaborated with fellow student assistants on group projects and initiatives to improve library services, fostering teamwork among staff members.
- Helped develop social media content to promote library resources, services, and events, increasing online engagement among students.
- Promoted library events and programs through creating engaging displays and distributing promotional materials, increasing community awareness and participation.
- Processed incoming materials by labeling them appropriately and adding security devices before placing them on shelves for patron use.
- Increased library event attendance by creating and distributing engaging promotional materials.
Education
English - Foreign Languages Education
Colleton County High School
Walterboro, SC11-2026
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee relations
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Reading
- Strategy Games
- Adventure Travel
- Passionate about balancing physical health with mental and emotional wellness
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
Timeline
Assistant General Manager
Tropical Smoothie
01.2023 - Current
Shift Leader
Bahama Breeze
01.2021 - 11.2022
Assistant Manager
Frankies Fun Park
03.2019 - 04.2023
Library Student Assistant (Internship)
Colleton County Memorial Library
08.2018 - 05.2022
English - Foreign Languages Education
Colleton County High School
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