Courtney Pollion
Atlanta,GA
Summary
Highly skilled in accounts receivable management, with significant experience in reducing outstanding debts and improving cash flow. Strong knowledge of financial reporting, billing procedures and credit control methods. Known for ability to communicate effectively with clients and team members, while consistently delivering accurate accounting results. Previous roles have involved streamlining processes, ensuring compliance, and contributing to overall financial health of organizations.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Analyst
TruckPro
Memphis, TN
03.2024 - 09.2024
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments. Resolved discrepancies between customer records and bank statements.
- Analyzed financial data to identify trends in customer payment patterns. Maintained accurate records of all account receivable activities for audit purposes.
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries. Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Assisted with month-end closing procedures such as preparing journal entries for revenue recognition. Collaborated with sales teams to ensure timely collection of payments from clients.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds. Performed research into disputed invoices or payments as needed.
Customer Success Advocate, Ecommerce
Block/Square
Atlanta, GA
09.2021 - 12.2023
- Interacted with customers to understand their needs and provide solutions.
- Provided technical support for software products and services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers in troubleshooting product issues and resolving complaints.
- Monitored customer feedback to identify trends and areas of improvement.
- Provided training on new features, products, or services to customers.
- Collaborated with cross-functional teams such as Sales and Technical Support to ensure a positive customer experience.
- Maintained up-to-date knowledge of company products and services.
Collections Specialist
Greensky
Atlanta, GA
01.2018 - 01.2021
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
Debt Collector
First Financial Asset Management Inc.
Atlanta , GA
08.2017 - 01.2018
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
Education
Bachelor of Science - Biology
Lane College
Jackson, TN04-2016
Skills
- Excellent written and verbal communication skills
- Invoice Processing
- Microsoft Excel
- Dispute Resolution
- Accounts Receivable
- Data Entry
- Account Auditing
- Time Management
- Adaptability
- Bill Payment and Recordkeeping
- Team building
- Proactive and Self-Motivated
Accomplishments
- Leading Agent in Upsells.
- Leading Agent in cases per hour.
- Top Performer
- Assisted in Training New Hires.
- Chapter President, TAS, Inc.
- Member, RiFA Outreach
References
References available upon request.
Timeline
Accounts Receivable Analyst
TruckPro
03.2024 - 09.2024
Customer Success Advocate, Ecommerce
Block/Square
09.2021 - 12.2023
Collections Specialist
Greensky
01.2018 - 01.2021
Debt Collector
First Financial Asset Management Inc.
08.2017 - 01.2018
Bachelor of Science - Biology
Lane College
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