Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Pollock

Valley Center

Summary

Demonstrated expertise in customer service roles, specializing in front desk reception and cashier operations. Strong track record of providing respectful and helpful assistance to clients, contributing to overall satisfaction. Skilled in creating a welcoming atmosphere that encourages positive interactions. Consistently recognized for efforts to exceed customer expectations and enhance their experience.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Sydneys Pet Resort and Spa
10.2023 - Current
  • Managed front desk operations, ensuring excellent customer service and efficient appointment scheduling.
  • Coordinated communication between departments, facilitating seamless information flow for staff and clients.
  • Trained and mentored new receptionists on company procedures and best practices for client interactions.
  • Implemented office organization strategies, enhancing workflow efficiency and reducing clutter in reception area.
  • Assisted in maintaining office supplies inventory, ensuring availability of essential materials for daily operations.
  • Enhanced visitor experience by providing informative resources about services offered and addressing concerns promptly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Dementia Home Health Care

Sherman Schweer
10.2018 - Current
  • Assisted client with bathing, dressing and incontinence care.
  • Cared for patient by assisting with personal hygiene tasks and completing basic household chores.
  • Helped client stay happy and healthy by providing mental and emotional support.
  • Accompanied client to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patient to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Maintained clean and well-organized environment for client happiness and safety.

Floor Associate

Cabelas
02.2018 - 10.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Seasonal Worker

Burlington Coat Factory Department Store
10.2017 - 02.2018
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Health and Beauty Manager/Cashier

Walmart
02.2016 - 04.2017
  • Built and maintained working relationships with peers and upper management.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed payments promptly for customers to exceed productivity standards.

Carhop/Shift Leader

Sonic
06.2013 - 03.2016
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.

Education

Some College (No Degree) - General Studies

Emporia State University
Emporia, KS

Some College (No Degree) - General Studies

Bethel College
North Newton, KS

High School Diploma - undefined

Valley Center High School
Valley Center, KS
05.2003

Skills

    Appointment scheduling

    Customer service and assistance

    Health and safety compliance

    Dependability and honesty

    Supply unloading and storage

    Inventory management

    Attention to detail

    Scanner operations

    Cash register operation

    Money handling

    Product sales and service

    Stocking and replenishing

    Cleaning and sanitizing

    Retail merchandising

    Animal care and safety

    Housekeeping duties

  • Customer Service

Timeline

Front Desk Receptionist

Sydneys Pet Resort and Spa
10.2023 - Current

Dementia Home Health Care

Sherman Schweer
10.2018 - Current

Floor Associate

Cabelas
02.2018 - 10.2019

Seasonal Worker

Burlington Coat Factory Department Store
10.2017 - 02.2018

Health and Beauty Manager/Cashier

Walmart
02.2016 - 04.2017

Carhop/Shift Leader

Sonic
06.2013 - 03.2016

Some College (No Degree) - General Studies

Emporia State University

Some College (No Degree) - General Studies

Bethel College

High School Diploma - undefined

Valley Center High School

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