Courtney Powell

• Developed and implemented office policies and procedures to improve efficiency.
• Provided administrative support to senior management team.
• Supervised a team of 14 administrative assistants, providing guidance and direction on daily tasks.
• Resolved conflicts between staff members when needed.
• Reviewed employee performance evaluations regularly to ensure standards are met.
• Conducted regular staff meetings to discuss progress and address any issues or concerns.
• Created reports summarizing project results for upper-level management review.
• Managed all incoming calls and correspondence from outside sources in a timely manner.
• Supervised a team of administrative assistants ensuring tasks were completed in a timely manner.
• Created training materials for new employees regarding administrative processes within the company.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored performance of various components within a distributed computing environment including servers, storage devices, networks.
• Provided technical support to staff on the use of health systems software applications.
• Documented procedures related to installation, configuration, administration, management, maintenance and troubleshooting of health system applications.
• Provided assistance with designing interfaces between different healthcare IT systems.
• Received requests for expenditures and assessed inclusion based on budgetary parameters.

• Evaluating training records and determining the training needs of MSAs to provide support across interdisciplinary settings.
• Scheduling, medication refills, and medication renewals.
• Manages the daily appointment list, which requires scheduling, canceling, or no-showing appointments.
• Establish and coordinate in-depth training with the HAS Trainer to ensure that HAS and other identified Medical Center staff are educated, trained, and accountable for data management.
• Improved overall productivity and efficiency by training and empowering employees.
• Demonstrates excellent judgment, troubleshooting, problem-solving, analysis, and discretion.
• Makes decisions on work problems presented by supervisors, team leaders, or health care group managers.
• Establishes human resources policies for the service.
• Exercises significant responsibilities in dealing with officials of other sections, organizations, or higher-ranking management officials.
• Evaluates the work performance of subordinates.
• Demonstrates excellent oral and written communication with internal and external stakeholders.
• Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis. Mentored and guided employees to ensure that assigned tasks were completed correctly.
• Ensuring coverage for MSAs when on scheduled or unscheduled leave, coordinated, and prioritized required training courses for AMSAs and MSA.
• Closely monitored to effectively support the needs of the clinics, and adjusted as necessary.
• Provided professional, friendly, and engaging service on a consistent basis.
• Created training materials, tasks, and process guidelines, and provided employees with clear and concise instructions.
• Provides all training for new AMSA and MSA, and informs employees on policies and procedures.
• Responsible for coordinating and supporting mechanisms for successful data entry. Responsible for ensuring accurate, timely, and consistent data is entered into the Medical Center database.
• Provides individual analysis regarding training deficiencies, available training, and alternative methods of training to staff, as needed.
• Scheduling RTCs for multiple providers.
• Reports data using Excel and PowerPoint.
• Coordinates the collection of data concerning patient care activities, makes computations as required, and reports monthly, quarterly, or annually to management.
• Utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Responsible for assuring that staff update all demographic information on each patient who checks in for their appointment by utilizing the pre-registration menu, as well as gathering insurance information either by using the insurance scanners or copying the insurance cards.
• Assures reasonable equity of performance standards and rating techniques among sections, units, groups, teams, etc.
• Plans work to be accomplished by subordinates.
• Retrieves and inputs pertinent data into VISTA and CPRS programs.
• Knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and community resources.
• Collaborating with individuals to obtain the desired effect, and coordinating with a variety of interdisciplinary care team staff.
• Answers a multitude of telephone calls and records messages, including detailed laboratory reports, x-rays, and basic medical/pharmacy information.
• Develops and refines scheduling processes and training.
• Maintain effective and efficient communication with the patient.
• Participates in team huddles and team meetings to manage and plan.
• Handles timekeeping for 25+ employees.
• Communicates with physicians, case managers, and other allied health professional staff.
• Developed and maintained training materials, including job aids, handouts, and presentations.
• Maintained accurate records of employees' hours worked, including overtime, and vacation time.
• Monitored employee attendance to ensure compliance with company policies.
• Verified the accuracy of timesheets before submitting them for processing.
• Reviewed resumes, CVs, cover letters, applications, and other documents related to job applications.
• Interviews candidates for positions in the section; recommends appointment, promotion, or reassignment to positions.
• Performs administrative assignments such as filing, answering phones, and typing. Scheduling, medication refills, and medication renewals.
• Work closely with supervisors and section chiefs within the Health Administration Service to ensure collaboration to improve processes.
• Prepares and releases correspondence for use by other federal, state, and local agencies.
• Provided guidance to managers on disciplinary action and performance management.
• Provides staff development and training.
• Created training materials for new hires, and provided orientation sessions.
• Performed audits of payroll records to ensure the accuracy of employee information.
• Manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
• Organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
• Receives requests from other sources and determines the best method of obtaining, computing, and reporting. Involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment.
• Daily review of active/pending consults, Electronic Wait List, Recall list, and Audio care communications for accuracy and disposition.
• Orients new medical staff and all medical and nursing students to such things as the location of the patient files, as well as the formatting of CPRS, VISTA, and Visual Aid. Orients staff relative to administrative rules, regulations, procedures, and policies.
• Setting performance standards, evaluations, initiating action on disciplinary matters, awards, labor relations, and approval of leave and work schedules.
• Tour of Duty: Monday - Friday, 7:30 AM - 4:00 PM, 40-hour week, salary yearly: $64,908.

• Receives and answers incoming and outgoing telephone and electronic messages.
• Recognizes and refers urgent issues to the professional staff for immediate action.
• Checking patients in and out.
• Develops and refines scheduling processes and training.
• Answers questions such as those dealing with the patient's eligibility for services, the availability of appointments, procedures for obtaining an appointment, requests for appointments, and appointment changes.
• Answers a multitude of telephone calls and records messages, including.
• Provided backup support to office staff by answering phones and scheduling appointments.
• Scheduling RTCs for multiple providers
• Scheduling, medication refills, and medication renewals
• Schedules cancel, reschedule follow-up, and/or consult appointments.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Orients new medical staff and all medical/nursing students to such things as the location of the patient files, as well as formatting of CPRS, VISTA, and Visual Aid. Orients staff relative to administrative rules, regulations, procedures, and policies
• Built positive rapport with patients to make them feel comfortable during uncomfortable procedures.
• Back-up timekeeper.
• Prepares schedules for the completion of workload and assigns work to subordinates based on priorities, consideration of the difficulty and requirements of the assignments, and the capabilities of the employees.
• Develops and refines scheduling processes and training.
• Documentation into the electronic record.
• Performs administrative assignments such as filing, answering phones, and typing.
• Processes incoming patient secure messaging.
• Coordinate tasks and manage workflow to ensure project deadlines.
• Monitored clinic operations to support their needs effectively.
• Manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
• Interview candidates for positions in the section; recommend appointment, promotion, or reassignment to positions.
• Notify patients of normal lab results.
• Follow up on care, such as consults, tests, etc.
• Provides staff development and training.
• Works in a proficient and self-directed manner to accomplish a wide variety of tasks, including setting priorities.
• Collaborated effectively with supervisors and Section Chiefs in the Health Administration Service.
• Maintain effective and efficient communication with the patient.
• Makes decisions on work problems presented by supervisors, team leaders, or health care group managers.
• Tour of duty: Monday-Friday, 7:30-16:00; FULL-TIME, 40 hours a week; Salary yearly: $46,387.00.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote a sanitary treatment and services environment. Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean and comfortable.
• Inspected all areas after the completion of work to ensure that they were cleaned properly.
• Follow safety procedures when using chemical agents to clean surfaces, or laundry detergents when washing linens and clothes.
• Assisted in the setup of conference rooms for meetings or events.
• Helped prevent the spread of infections by sanitizing surfaces, furniture, and equipment.
• Followed company uniform, performance, and security policies with every job.
• Tour of duty: Sunday to Friday, 6:00 a.m. to 3:30 p.m., 40 hours a week; Salary: Yearly - $34,564.

• Performed basic front office functions, including, but not limited to, greeting all patients in a professional manner, retrieving patient charts, checking insurance eligibility, preparing patient charts for office visits, and answering multi-phone lines
• Schedule Appointments Collect co-pays for patients at the time of their visit
• Coordinated patient scheduling, check-in, check-out, and payments for billing
• Adhered to strict HIPAA guidelines to protect patient privacy
• Performed a variety of billing and administrative tasks including answering phones, setting up payment plans, insurance verification, appeals, and follow-up on past due accounts
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times Handled day-to-day customer contact via phones, faxes, and emails
• Reviewed job descriptions, identified necessary changes and updated accordingly.
• Interview candidates for positions in the section; recommend appointment, promotion, or reassignment to positions.
• Created training materials for new hires and provided orientation sessions.
• Developed and implemented new employee onboarding process.
• Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
• Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
• Manages the daily appointment list which requires scheduling, cancelling, or no showing appointments.
• Verified patient demographic information at time of check-in and check-out.
• Greeted patients and visitors in a friendly and professional manner.
• Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
• Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
• Processed re-credentialing applications for existing providers according to contractual requirements.
• Providing reception to incoming and outgoing customers and communication
• Conducted background checks on all new applicants.
• Daily review of active/pending consults, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition.
• Prepares schedules for completion of workload and assigns work to subordinates based on priorities, consideration of the difficulty and requirements of the assignments, and the capabilities of the employees.
• Reviewed applications for completeness and accuracy prior to submission to governing bodies.
• Makes decisions on work problems presented by supervisors, team leaders or health care group managers.
• Participates in team huddles and team meetings to manage, plan.
• Checking in and outpatients
• Maintain effective and efficient communication with the patient.
• Notify patients of normal lab results
• Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
• Maintain effective and efficient communication with the patient.
• Closely monitored to effectively support the needs of the clinics, and [adjusts as necessary.

Tour of Duty 0800-430pm monday- saturday 40 HR a week ? Salary yearly-$35,655

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Oversaw the training and mentoring of new team members to increase productivity, accuracy, and customer service
• Oversaw day-to-day customer service operations to provide direction to employees and boost productivity
• Gathered and analyzed customer feedback data to come up with new strategies and corrective actions
• Resolved issues that customers might encounter
• Supervise groups larger than 10, handled large sums of money, was Responsible key holder, addressed any issues from customers and clients Worked closely with shift manager to solve problems and handle customer concerns
• Maintained current knowledge of store promotions and highlighted sales to customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
• Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
• Evaluated employee performance reviews based on specific criteria set forth by management.
• Assisted in developing training materials for new hires as well as existing employees.
• Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
• Recruited qualified personnel when needed for open positions within the department.
• Tour of duty Sunday- Friday 6:00 am - 330 pm, 40 HR a week/ Salary yearly- $ 42,425