Micah Powers
McKinney,TX
Summary
Highly Knowledgeable on Toyota products and proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Excellent communication skills combined with analytical and attentive nature.
I increased customer satisfaction by 25% by implementing a new customer service process. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Persuasive communicator and creative problem-solver.
Overview
4
4
years of professional experience
Work History
Car Salesperson
Longo Toyota Of Prosper
09.2022 - Current
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Trained new sales staff members on Smarthpath, company policies, procedures, and best practices in customer service delivery.
- Facilitated clear communication between dealership and customers during finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Consistently adhered to company guidelines regarding ethical selling practices.
Car Salesperson
Orr Kia Of Shreveport/bossier
01.2020 - 08.2022
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Improved overall buying experience for each client by offering attentive support during test drives.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Parkway High School
Bossier City, LA05.2017
Skills
- Persuasion techniques
- Sales Presentations
- SmarthPath Knowledge
- Sales and Marketing
- Friendly and Enthusiastic
- Customer Relationship Management
- Goal Setting
- Market understanding
- Schedule Management
- Financing knowledge
- Customer Service
- Product Demonstrations
- Teamwork
Timeline
Car Salesperson
Longo Toyota Of Prosper
09.2022 - Current
Car Salesperson
Orr Kia Of Shreveport/bossier
01.2020 - 08.2022
Parkway High School