Courtney Price
Montgomery,AL
Summary
Experienced Customer Service Representative with 8 years of expertise in call center environments. Demonstrated excellence in meeting performance metrics, providing reliable support, and enhancing customer satisfaction. Team-oriented leader with a proven track record in delivering service excellence and technical support. Seeking a challenging role to leverage skills and contribute to the success of a customer-focused organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
BroadPath Healthcare
Remote
01.2023 - 01.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Remote Customer Service Representative
Everise
Miami, Florida
01.2023 - 02.2024
- Provided comprehensive technical support for a range of consumer electronics, including troubleshooting cable boxes, coordinating shipments for replacements, assisting with Apple product issues, scheduling service appointments, and configuring various devices such as email accounts, gaming systems, and home security setups including Ring cameras
Quality Assurance Analyst
Kelly Connect Services
Remote
01.2021 - 08.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
Customer Service Representative
Continuum Global Solutions
Madison, WI
11.2022 - 01.2023
- Managed accurate client documentation and effectively administered customer service surveys, focusing on client satisfaction and service excellence
- Resolved diverse customer inquiries, including general information requests and complex claim concerns, providing prompt and appropriate solutions
- Handled online order processing and credit card transactions, as well as coordinated client appointments and assisted pharmacies with insurance-related patient services
Team Leader
Seoyon E-Hwa
Hope Hull, AL
02.2020 - 01.2022
- Ensure employee performance aligns with company goals through active supervision and fostering team collaboration
- Promote a positive work environment that prioritizes open communication and unity among team members
- Report team progress and qualitative outcomes to management with clarity and efficiency
Customer Service Representative
ASK Telemarketing
Montgomery, AL
02.2019 - 02.2020
- Resolved technical issues for customers by employing active listening and empathy, leveraging current technology to improve satisfaction rates
- Enhanced business development by engaging in sales activities while fulfilling customer service duties
Customer Service Agent
Hire Dynamics
05.2017 - 12.2018
- Resolved a diverse range of customer inquiries across phone, email, online chat, and social media, maintaining exceptional service standards and customer satisfaction
Home Health Aide
Answered Prayers Home Health
08.2015 - 05.2017
- Maintained vigilant monitoring of patients’ physical and mental status, documenting vital statistics and reporting any significant changes to supervisory healthcare professionals
- Facilitated comfortable living environments through proficient housekeeping and laundry management, ensuring patient spaces were clean and orderly
- Assisted with daily living activities, including meal preparation, grocery shopping, and completing various errands to support patients’ needs and wellbeing
Education
High school diploma - undefined
Carver High School
Montgomery, AL05.2016
Skills
- Cash Handling/Customer Engagement
- Health Aide Support Specialist
- Proficient in Scheduling
- Skilled in Technical Computer Operations
- Cashier
- Account Management
- Customer Engagement via Live Chat
- Telemarketing
- Upselling
- Compliance Auditing
- Salesforce
- Telemarketing Expertise
- Laundry
- Home Care (2 Years)
- Marketing
- Retail Sales
- Effective Strong Interpersonal Communication
- Thoughtful Understanding
- Skilled in Technical Customer Service Tools
- Strategic Problem Analysis
- Prioritization and Scheduling
- Emotional Understanding
- Detail-Oriented Data Input
- Problem-Solving Skills
- Skilled in Prioritizing Responsibilities
- Ability to Embrace Change
- Communication
- Cross-Functional Teamwork
- Telecommunications Coordination
- Customer Service
Certification
Drivers License
Timeline
Data Entry Clerk
BroadPath Healthcare
01.2023 - 01.2025
Remote Customer Service Representative
Everise
01.2023 - 02.2024
Customer Service Representative
Continuum Global Solutions
11.2022 - 01.2023
Quality Assurance Analyst
Kelly Connect Services
01.2021 - 08.2023
Team Leader
Seoyon E-Hwa
02.2020 - 01.2022
Customer Service Representative
ASK Telemarketing
02.2019 - 02.2020
Customer Service Agent
Hire Dynamics
05.2017 - 12.2018
Home Health Aide
Answered Prayers Home Health
08.2015 - 05.2017
High school diploma - undefined
Carver High School