Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Courtney Pride

Goldsboro,NC

Summary

Hardworking Registered Nurse with success providing individualized patient care based on a care plan developed with collaboration from the interdisciplinary team. Committed to delivering excellent patient care through effective management, teaching, and clinical skills. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Behavioral Health Registered Nurse

UNC Johnston Health
11.2023 - Current
  • Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.
  • Streamlined documentation processes, resulting in increased efficiency and accuracy of patient records.
  • Advocated for patient rights within the healthcare system by maintaining confidentiality standards, addressing ethical concerns when necessary.
  • Facilitated family involvement in the recovery process by offering group sessions designed to increase understanding of the patient's diagnosis and treatment.
  • Served as a resource for nursing staff by providing ongoing education regarding behavioral health best practices and current research findings.
  • Collaborated with psychiatrists to adjust medication regimens, optimizing therapeutic effectiveness while minimizing side effects.
  • Enhanced patient safety by conducting regular environmental assessments to identify and mitigate potential risks within the behavioral health unit.
  • Evaluated treatment plan efficacy by regularly assessing patient progress toward established goals, adjusting interventions as needed based on clinical judgment.
  • Conducted group therapy sessions to facilitate peer support, coping skill development, and emotional expression among patients.
  • Improved patient outcomes by developing and implementing individualized care plans for behavioral health patients.
  • Coordinated closely with case managers to ensure seamless transitions between levels of care for patients requiring additional support services upon discharge from the hospital setting.
  • Educated patients and families on mental health conditions, treatment options, and community resources to promote informed decision-making.
  • Promoted self-care among patients through the teaching of effective coping strategies and stress management techniques.
  • Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
  • Implemented evidence-based interventions tailored to each patient's unique needs, promoting optimal recovery outcomes.
  • Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Recorded details regarding therapies to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Clinical Care Coordinator

Optum, UnitedHealth Group
01.2023 - Current
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
  • Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
  • Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
  • Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
  • Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
  • Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
  • Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
  • Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
  • Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
  • Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Assisted patients in navigating complex systems surrounding enrollment periods, plan changes, and appeals processes.
  • Evaluated the effectiveness of current coordination strategies for continuous improvement opportunities.
  • Verified patient insurance eligibility and entered patient information into system.
  • Engaged with patients to provide critical information.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Clinical Nurse Manager

Cherry Hospital
02.2021 - 12.2022
  • Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
  • Oversaw admissions and discharges and scheduling of nursing staff.
  • Oversaw training, staffing and education of all nurses and Certified staff.
  • Administered performance evaluations and probationary reviews to assess nursing personnel.
  • Manage 9 nurses across 24-bed geriatric unit.
  • Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Reviewed charts weekly to complete quality control checks.
  • Coordinated departmental operations according to administrative, legal and medical guidelines.
  • Supervised team of 9 nurses and 36 clinical nursing assistants.
  • Initiated care plan and actualized appropriate interventions and treatment.
  • Supported patient self-advocacy within family relationships and during treatment plans.
  • Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
  • Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
  • Responded to behavioral and medical crises codes.
  • Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Sought opportunities to improve patient care, outcomes and nursing staff performance.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
  • Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.

Professional Nurse

Cherry Hospital
05.2018 - 02.2021
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Promoted patient independence by teaching self-care skills.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
  • Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Educated family members and caregivers on patient care instructions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Applied nursing expertise to meet needs of psychiatric patients in challenging environments
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Evaluated patient histories, complaints and current symptoms.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Administered medications to 20 patients and monitored response to medications.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Cared for patients in 24-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Managed patients recovering from medical or surgical procedures.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Monitored patient reactions after administering medications and IV therapies.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Nurse Unit Manager

Brian Center Of Goldsboro
06.2017 - 04.2018
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Conducted patient assessments and developed treatment plans.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Worked at least 16 hours per month as floor nurse to maintain clinical proficiency.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Fostered improvement in staff development, personnel training and standards of patient care.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Engaged and participated in consults, patient care plan development and patient monitoring.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Monitored patient reactions after administering medications and IV therapies.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Cared for patients in 120-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Performed rounds to observe care and interview staff, residents and families.
  • Communicated with patients, ensuring that medical information was kept private.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Managed care from admission to discharge.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Led successful team comprised of RNs, LPNs and ancillary staff.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.

Care Coordinator LPN/Scheduler

Brian Center Of Goldsboro
06.2014 - 06.2017
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with admissions, appointments, transfers and discharges.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Performed functional assessments for admission and discharge.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Comforted and counseled patients and families throughout care process.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Managed care from admission to discharge.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and implemented scheduling policies.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Worked at least 16 hours per month as floor nurse to maintain clinical proficiency.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.

Licensed Practical Nurse

Brian Center Of Goldsboro
10.2009 - 06.2014
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with admissions, appointments, transfers and discharges.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Comforted and counseled patients and families throughout care process.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Performed functional assessments for admission and discharge.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Monitored and tracked patient vitals in Caretracker Software to keep team informed of changing conditions.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
  • Cared for over 23 Longterm and Rehabilitation patients each day with quality-driven support.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Managed care from admission to discharge.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed patients recovering from medical or surgical procedures.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Administered medications to 23 patients and monitored response to medications.

Education

Associate Degree In Nursing - Nursing

Wilson Technical Community College
Wilson, NC
05.2017

Licensed Practical Nursing - Nursing

Wilson Technical Community College
Wilson, NC
08.2009

High School Diploma -

Southern Wayne High School
Dudley, NC
06.2007

Skills

  • Family education
  • Medication and IV administration
  • Basic life support
  • Effective communication
  • Task prioritization
  • Medication administration
  • Accurate documentation
  • Care coordination

Certification

  • BLS
  • Registered Nurse License - 2017

Personal Information

Title: Registered Nurse

Timeline

Behavioral Health Registered Nurse

UNC Johnston Health
11.2023 - Current

Clinical Care Coordinator

Optum, UnitedHealth Group
01.2023 - Current

Clinical Nurse Manager

Cherry Hospital
02.2021 - 12.2022

Professional Nurse

Cherry Hospital
05.2018 - 02.2021

Nurse Unit Manager

Brian Center Of Goldsboro
06.2017 - 04.2018

Care Coordinator LPN/Scheduler

Brian Center Of Goldsboro
06.2014 - 06.2017

Licensed Practical Nurse

Brian Center Of Goldsboro
10.2009 - 06.2014

Associate Degree In Nursing - Nursing

Wilson Technical Community College

Licensed Practical Nursing - Nursing

Wilson Technical Community College

High School Diploma -

Southern Wayne High School

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Courtney Pride