Summary
Overview
Work History
Skills
Timeline
Generic

Courtney Prosser

Orlando,FL

Summary

Detail-oriented and thorough HR professional bringing understanding of strategic approaches from an Employee Relations background. Focused on strengthening business procedures for behavioral and performance problems. Skilled in investigating concerns, resolving disputes and developing and implementing innovative solutions.

Overview

10
10
years of professional experience

Work History

Employee Relations Specialist/Manager

Cheddar's -Darden
01.2022 - Current
  • Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
  • Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
  • Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
  • Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
  • Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
  • Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.
  • Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
  • Developed and delivered training sessions on topics such as diversity, harassment prevention, and workplace ethics, promoting a culture of inclusion and respect.
  • Reduced turnover rates by identifying areas of concern and addressing employee issues proactively.
  • Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.

Culinary Manager

Cheddar's Scratch Kitchen
07.2016 - 01.2022
  • Managed food and supplies inventory to keep adequate levels for expected demands
  • Coordinated the staff and supplies necessary to serve over 7800 customers per week
  • Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
  • Received goods from suppliers, rotated products and maintained safe storage practice to avoid spoilage
  • Operated and maintained all food preparation machines and equipment
  • Trained and mentored food service workers to achieve maximum team quality and efficiency
  • Modeled excellent customer service to encourage staff to proactively assist customers and meet needs building customer loyalty and retention
  • Enforced quality safety and sanitation standards to keep the food service operation compliant
  • Interviewed job applicants, processed new hire paperwork and provided on-the-job training.

Assistant Manager

Alessio's Restaurant & Pizzeria
06.2015 - 06.2016
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety and quality assurance
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Coordinated work handoffs and schedules with other Shift Managers
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
  • Reported losses, employee behavioral issues, customer complaints and other significant issues to upper-level management
  • Analyzed productivity reports to manage overall performance.

Skills

  • Coaching and mentoring
  • HR background
  • Data analytics
  • Influencing skills
  • Collaboration
  • Employee engagement
  • Problem-solving
  • Problem-solving abilities
  • Critical thinking

Timeline

Employee Relations Specialist/Manager

Cheddar's -Darden
01.2022 - Current

Culinary Manager

Cheddar's Scratch Kitchen
07.2016 - 01.2022

Assistant Manager

Alessio's Restaurant & Pizzeria
06.2015 - 06.2016

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Courtney Prosser