Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
Generic

COURTNEY PRUIKSMA

Fort Lee

Summary

Energetic, collaborative director with over 5 years of experience scaling client success, operations, and enablement teams across high-growth, fast-changing environments. Managed a $162M+ ARR portfolio while leading through office expansions, reorganizations, incentive redesign, and performance enablement rollouts, supporting and developing frontline and manager-level talent. Known for leading through ambiguity, driving change with empathy, and aligning teams around strategic priorities. Expertise spans people development, incentive design, training and onboarding, client strategy, and cross-functional collaboration, all grounded in a passion for simplifying complexity and enabling teams to thrive. Seeking leadership or program-level roles where I can influence cross-functional outcomes, support internal stakeholders, and build systems that scale.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Director, Enterprise Direct Employer and Upper Mid-Market (Inside Sales)

Indeed
New York
12.2023 - Current
  • Lead client success operations for a $162M+ ARR portfolio spanning Enterprise Large Direct Employer, Upper Mid Market, and diverse client profiles including Mid Market, DCA, and Staffing, driving scalable growth and retention.
  • Partner cross-functionally with Sales, Product, Operations, and Talent Acquisition to align business priorities, influence product roadmaps, and execute strategic initiatives.
  • Spearhead change management during significant org reorgs, incentive redesigns, and performance enablement implementations, driving adoption and maintaining team morale amid uncertainty.
  • Coach and develop CS Managers, Team Leads, and Individual Contributors through personalized development plans, enhancing team capabilities and engagement.
  • Design and implement scalable onboarding, training, and workflow processes that increased operational efficiency and client satisfaction metrics.

Manager, Enterprise Direct Employer (Inside Sales)

Indeed
New York
02.2022 - 12.2023
  • Managed team of nine contributors while overseeing additional Chicago team and office expansion, focusing on hiring and performance management.
  • Directed client account prioritization to enhance campaign performance and improve retention rates.
  • Collaborated with Sales Directors to align client strategy and optimize resource allocation.
  • Developed training programs covering soft skills and product knowledge to boost team expertise.

Interim Manager, Enterprise Staffing (Inside Sales)

Indeed
New York
10.2021 - 02.2022
  • Developed and hosted training programs for new staff, enhancing skills and product knowledge.
  • Coordinated regular client check-ins to address concerns and deliver timely updates.
  • Managed a team of 10 Client Success Specialists, ensuring high-quality consultation for staffing clients.

Team Lead / Client Success Specialist Roles

Indeed
New York
04.2019 - 10.2021
  • Delivered client presentations and strategic recommendations to optimize online advertising campaigns for staffing and growth clients.
  • Supported onboarding and ongoing client success initiatives as a product expert.
  • Developed strategies to enhance team performance and engagement.
  • Conducted regular team meetings to review progress and address challenges.
  • Resolved escalated customer complaints and queries promptly and efficiently.

Facilities Management Associate/Sales Administrator

Movado
Paramus
01.2018 - 03.2019
  • Coordinated facility maintenance requests for timely resolution and service delivery.
  • Managed vendor relationships to ensure compliance with service agreements and standards.
  • Developed and maintained filing systems for facility-related documents and records.
  • Administered maintenance schedules using facility management software for optimal workflow.

Server/Manager

Boom Burger
Mahwah
05.2015 - 12.2018
  • Managed daily restaurant operations ensuring efficient service and guest satisfaction.
  • Trained and mentored new staff on menu items and service standards.
  • Oversaw inventory management, ensuring adequate stock levels at all times.

HR Administrator/Cashier Supervisor

Campgaw Ski Mountain
Mahwah
09.2011 - 10.2016
  • Processed new hire paperwork, and managed employee onboarding and orientation processes.
  • Maintained accurate employee records using HR management systems.
  • Facilitated conflict resolution between employees and clients to promote a positive workplace.
  • Implemented compliance initiatives to adhere to labor laws and policies.

Education

Bachelor of Arts - International Studies, Spanish Linguistics - Double Major

Ramapo College of New Jersey (RCNJ)
Mahwah, NJ
09.2015 - 12.2018

Skills

  • Customer service & client retention
  • People management and leadership development
  • Change management and organizational agility
  • Performance coaching and talent growth
  • Strategic planning and data-driven decision making
  • Cross-functional collaboration and communication
  • Process optimization and enablement
  • Incentive design and KPI alignment
  • Salesforce
  • Gong
  • Tableau
  • Microsoft Excel
  • Google Suite (Docs, Sheets, Slides)

Affiliations

  • Mentor for Tent Partnership for Refugees: As a volunteer mentor with Tent Partnership for Refugees, I had the privilege of partnering with a refugee new to the United States, providing guidance on building professional experience, developing a strong resume, and navigating the complexities of adapting to a new workforce. Through personalized coaching and support, I helped my mentee gain confidence in their job search and understand the nuances of U.S. workplace culture. This experience has deepened my passion for mentorship and reinforced my commitment to empowering others as they embark on new career journeys.
  • Volunteer Staff: ONG Ahinco Refugee Education and Food Distribution Volunteer: Assisted with sorting distributed resources (food, clothes, etc.) and assisted in teaching classes in English, health, etc. to international refugees located out of Seville, Spain
  • Training for NYC Marathon (Nov 2025) – goal-oriented, disciplined
  • Member of monthly book club – active in discussions on leadership, psychology, and contemporary fiction

References

References available upon request.

Timeline

Director, Enterprise Direct Employer and Upper Mid-Market (Inside Sales)

Indeed
12.2023 - Current

Manager, Enterprise Direct Employer (Inside Sales)

Indeed
02.2022 - 12.2023

Interim Manager, Enterprise Staffing (Inside Sales)

Indeed
10.2021 - 02.2022

Team Lead / Client Success Specialist Roles

Indeed
04.2019 - 10.2021

Facilities Management Associate/Sales Administrator

Movado
01.2018 - 03.2019

Bachelor of Arts - International Studies, Spanish Linguistics - Double Major

Ramapo College of New Jersey (RCNJ)
09.2015 - 12.2018

Server/Manager

Boom Burger
05.2015 - 12.2018

HR Administrator/Cashier Supervisor

Campgaw Ski Mountain
09.2011 - 10.2016
COURTNEY PRUIKSMA
Want your own profile? Build for free at Resume-Now.com