Courtney Pryor

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Leveraged industry trends and competitive analysis to improve customer relationship building.
• Negotiated, prepared, and signed contracts with clients.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Compiled product and customer data to generate informed profit projections.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Achieved insurance pre-authorizations to enable timely patient admissions to SNF facilities.

• Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting years worth of clients in acquiring needed aid.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• Coordinated with social, public and welfare agencies to obtain and provide client information.
• Provided crisis intervention, guidance and supportive counseling to clients.
• Identified community resources to support clients.
• Assessed community needs and identified resources for social and community service programs.
• Monitored program performance and outcomes for successful delivery of services.
• Provided leadership, guidance and support to staff members.

Created and managed marketing budget and monthly reporting.

• Developed and implemented social and digital plans, promotional calendars and marketing programs.
• Identified new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audiences.
• Built and supervised marketing team by hiring and training employees and managing workloads and schedules.
• Supported sales and marketing teams by assisting in delivery of relevant and timely service information and collateral through variety of communication channels.
• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
• Structured standardized case management processes to comply with regulatory agency statutes and standards.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Collaborated with admissions team to develop and implement strategies to improve admissions process.
• Developed and implemented strategies to increase number of admissions.