Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Courtney Queen

Courtney Queen

Lebanon,TN

Summary

Dynamic professional with a versatile background as a Homeschool Mother and Medical Biller and Coder at Newsouth Neurospine. Excelled in adapting teaching methods and accurately coding medical claims, showcasing strong analytical thinking and problem resolution skills. Proven ability in training development and customer service, achieving seamless communication and operational efficiency.

Overview

8
8
years of professional experience

Work History

Stay at Home/Homeschool Mother

Self
08.2019 - Current
  • Adapt teaching methods and instructional materials to meet students varying needs and Interests,
  • Maintain accurate, complete, and correct student records as required by laws, district policies. and administrative regulations,

•Prepare materials and classrooms for class activities.


  • Plan and conduct activities for a balanced program of instruction, demonstration, and work time.
  • Provides students with opportunities to observe, question, and investigate.
  • Create all lesson plans and Implemented all areas of study.
  • Support children in play activities, meals, snacks, hygiene and socialization.
  • Establish lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assist children with homework assignments and special projects across different subjects.

Medical Biller and Coder

Newsouth Neurospine
01.2017 - 11.2018
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Input data into computer programs and filing systems.
  • Processed and tracked requests for medical records from external organizations.

Education

Abraham Lincoln High School
Council Bluffs, IA
05.2007

Education

Iowa Western Community College
Council Bluffs, IA

Skills

  • Training & Development
  • Google Drive
  • First Aid/CPR
  • Task Prioritization
  • Self-Directed
  • Microsoft Office
  • Customer Service
  • Troubleshooting
  • Conflict Resolution
  • Remote Office Availability
  • Analytical and Critical Thinking
  • Written Communication
  • Problem Resolution
  • Time Management

Timeline

Stay at Home/Homeschool Mother

Self
08.2019 - Current

Medical Biller and Coder

Newsouth Neurospine
01.2017 - 11.2018

Abraham Lincoln High School

Education

Iowa Western Community College
Courtney Queen