COURTNEY RADUNICH
Morgan Hill,CA
Summary
Order Management Manager with a strong background in order-to-cash documentation and compliance. Passionate about boosting operations through expertise, effective communication, and problem-solving skills. A proactive and dedicated team player committed to enhancing quality and efficiency in every project.
Overview
13
13
years of professional experience
Work History
Order Management Manager
Medallia
Pleasanton, CA
01.2023 - Current
- Maintains a friendly and optimistic outlook, even in challenging situations
- Values others' opinions and contributions, fostering a culture of mutual respect and inclusivity
- Led and supported process improvements for successful order processing
- Provides management reports on order management targets, performance metrics, and exceptions this helped developed metrics for department growth and performance. Prioritizing team goals to work towards collective success.
- Managed all aspects of order processing, including personnel, policies, procedures, and reporting.
- Implemented a centralized Salesforce Order Management dashboard with territory-based categories to replace manual tracking and reduce spreadsheet use, improving efficiency for order processing.
- Supported UAT testing and risk assessment for auto-approving orders in NetSuite, accelerating order processing for transactions under $10K.
- Assisted with migrating acquisition sales orders into NetSuite, ensuring accurate transitions for acquired products.
- Contributed to the set up for billing automation to reduce manual billing and increasing accuracy
- Collaborated with the Professional Services Ops team to integrate Workfront into the sales order management system, ensuring accurate project allocation was auto populating on the sale order
- Applied knowledge of SOX and Revenue Recognition guidelines.
Lead, Order Management Specialist
Stryker
San Jose, CA
06.2022 - 01.2023
- Consistently ensured that purchase orders were in alignment with contractual agreements, products, and standard terms and conditions of sale.
- Played a key role in SAP reporting, maintenance, monitoring, and analytics
- Optimized the monthly reconciliation efforts for software service contracts.
- Facilitated the generation and delivery of license keys to clients and implementation engineers
- Assisted PS in managing and implementing quarterly at-risk Implementations
- Managed the handling of customer credit applications and ensured seamless account setup through effective communication with the credit manager.
- Collaborated with accounts receivables to collect outstanding invoices, enhancing financial accountability
- Created and implemented optimized order management workflows to streamline the process of entering orders in SAP.
- Ensured adherence to SOX compliance regulations in a publicly traded organization.
- Demonstrated the ability to stay calm and professional when confronted with stressful or intricately demanding scenarios, consistently producing successful outcomes.
Lead, Order Management Specialist
Vocera Communications
San Jose, CA
06.2015 - 06.2022
- Achieved mastery in company sales and order management processes, earning recognition as the go-to resource for resolving questions raised by personnel across different levels.
- Utilized extensive knowledge of Salesforce to efficiently navigate through deals desk approvals, sales opportunities, renewal contacts, and other relevant account details.
- Played a key role in coordinating the integration of acquisitions and implementing new product offerings
- Collaborated with IT SAP architect and Microsoft teams architect to successfully implement automation and approval workflow integration
- Maintained accurate customer master data in the system and ensured timely updates
- Oversaw tax certificate management in collaboration with the credit manager and tax teams to ensure customer exemptions remained valid, preventing collection problems.
Warehouse and Logistics Clerk 3
Vocera Communications
San Jose, CA
08.2011 - 07.2015
- Achieved certification from the Global Trade Academy as an International Classification Specialist
- Enhanced knowledge and skills in handling international dangerous goods as per ICAO/IATA regulations
- Oversaw the efficient processing of international shipments and relevant paperwork
- Ensured compliance with customs regulations by meticulously preparing international commercial invoices, NAFTA, and battery documentation for shipments through UPS and FedE
- Oversee the management of remote warehouse inventory to maintain optimal levels and promptly rectify any discrepancies worldwide
Education
Associate of Applied Science - Progress
West Valley College
Saratoga, CADigital Marketing & E-commerce Prof. Certificate
Coursera
OnlineSalesforce Sales Ops Prof. Certificate
Coursera
OnlineSix Sigma Lean Black Belt Professional
Management & Strategy Institute
OnlineCertified Classification Specialist (CCLS)
E2open Global Trade Academy
San Francisco, CASkills
- Project ROI, BRD, UAT and Project Management
- Embraces Development Through Process Improvement
- Systems: SAP, Salesforce, NetSuite, Tesorio, Tableau
- Used to Dynamic Work Atmospheres
- Thrives in a Diverse Environment
- Highly Driven and Enthusiastic
- Analytical Thinking and Problem Solving
- Strong Collaboration Skills
- Billing and Reconciliation
- Data Management
- SaaS, B2B
Timeline
Order Management Manager
Medallia
01.2023 - Current
Lead, Order Management Specialist
Stryker
06.2022 - 01.2023
Lead, Order Management Specialist
Vocera Communications
06.2015 - 06.2022
Warehouse and Logistics Clerk 3
Vocera Communications
08.2011 - 07.2015
Associate of Applied Science - Progress
West Valley College
Digital Marketing & E-commerce Prof. Certificate
Coursera
Salesforce Sales Ops Prof. Certificate
Coursera
Six Sigma Lean Black Belt Professional
Management & Strategy Institute
Certified Classification Specialist (CCLS)
E2open Global Trade Academy
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