Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Raisor

New Wilmington ,PA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
7
years of professional experience

Work History

Retail Sales Manager

Dollar General Market
12.2022 - 06.2024
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Main Closer

Burger King
03.2018 - 09.2018
  • Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Assisted in training new team members on company policies and best practices for main closer tasks.
  • Restocked supplies for following day needs.
  • Locked up and secured premises at end of day.


Retail Assistant Manager

Pilot Flying J
01.2017 - 07.2017
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.

Education

Slippery Rock
Slippery Rock, PA

Skills

  • Customer service
  • Cash handling
  • Sales team leadership
  • Customer engagement
  • Store opening and closing
  • Adaptability and flexibility
  • Customer relationship management (CRM)
  • Financial management
  • Employee scheduling
  • Food safety
  • Dishwashing
  • Customer relations

Timeline

Retail Sales Manager

Dollar General Market
12.2022 - 06.2024

Main Closer

Burger King
03.2018 - 09.2018

Retail Assistant Manager

Pilot Flying J
01.2017 - 07.2017

Slippery Rock

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Courtney Raisor