Courtney Ramos
Kissimmee
Summary
To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. Experience in business process improvement and automation. Excellent interpersonal, social, practical, and diplomatic skills. Ability to initiate, plan, execute, control, and close a project. Ability to identify issues and find resolution and lead groups to a consensus. Ability to write reports, business correspondence and procedure manuals. Ability to motivate, influence and gain commitment at all levels of the organization. Proficiency with MSP, Excel, PowerPoint, PeopleSoft, Salesforce, SAP, Qualia and Microsoft Access. Excellent analytical and problem solving skills. Strong verbal and written communication.
Overview
21
21
years of professional experience
Work History
Payroll Specialist
Siemens Energy Staffing, Inc.
08.2024 - Current
- Assisted the Business Controlling team in maintaining accurate, complete, and timely weekly payroll in compliance with the company’s financial reporting guidelines and applicable payroll standards
- This includes weekly payroll, Vendor time reports, payroll transfers, reconciling payroll discrepancies, period-end closing procedures and various administrative tasks
- Knowledge of SAP enterprise resource planning (ERP)
- Produced accurate and reliable work within tight deadlines
- Excellent communication, interpersonal, and teamwork skills
- Processed weekly Payroll average of 800 employees
- Processed and reconciled weekly Vendor reports
- Researched and corrected all payroll discrepancies
- Processed ICC Billing corrections requested
- Processed monthly payroll transfers
Senior Payroll Clerk
Osceola School District
11.2023 - 07.2024
- Processed Bi-weekly payroll in Terms, including certified payroll, and maintained employee time records including edits, corrections, and adjustments for 2,100 district employees
- Processed tax changes, direct deposit, medical deductions, stipends, and bonuses
- Solved problems concerning payroll procedures and policies
- Processed leave time for 2,100 employees
- Provided support to our team related to payroll functions
- Maintained updates of payroll dashboard metrics management
- Completed month-end process and reconciliations
- Assisted Risk and HR in calculating final pay for terming staff members
- Exercised strong attention to detail and data confidentiality
- Prepared and sent wage requests and payroll reports on time
Principal Secretary
Neptune Middle School (Osceola school District)
05.2023 - 11.2023
- Provided secretarial and office administration support to the school to enable effective and efficient operational workflow with a high degree of confidentiality
- Prepared payrolls and maintained records including payroll, absences, leave forms etc
- Facilitated recruiting and processing onboarding for all new hires
- Performed administrative duties to support administrators, including typing correspondence, screen, and route calls, greeting visitors, etc
- Served as the office manager to ensure smooth office operations
- Arranged/scheduled appointments; maintained site administrator’s calendar
- Attending Meetings
- Represented site on behalf of site administrator in dealing with parents and visitors concerns, problems and questions
- Created and maintained confidential files
Accounting Manager
Florida Title
05.2021 - 05.2023
- Processed and reconciled all deposits for daily revenue with 100% accuracy for 3 title locations
- Managed and monitored 18 bank accounts daily and completed month end closing activities
- Streamlined current business procedures to increase work efficiency
- Worked closely with auditors through year end audits, focusing on risk management while implementing internal controls
- Researched and corrected all errors related to bank wire, account transfer and postings within our system of record (Qualia)
Payment Processing Unit Manager
Capital One Auto Finance
08.2014 - 07.2016
- Managed and led 2 high performing teams of associates within payment processing
- Drove cross-functional teams to achieve business outcomes with great facilitation skills
- Prepared payrolls and maintained records including payroll, absences, leave forms etc
- Designed and produced metrics used to measure efficiency and effectiveness
- Drove process improvements aligned with desired customer outcomes while mitigating risk
- Analyzed, identified, and corrected data issues with systems used or owned by a department
- Tracked and managed metrics, coached and developed associates, oversaw quality assurance, and resolved system issues
- Ensured processes were documented, projects were prioritized, and business objectives were met
- Developed strategies in a fast-paced environment while new variables were constantly emerging
- Managed staffing and financial budgets
Investor Reporting/ Investor Accounting
Capital One Home Loans
06.2011 - 08.2014
- Responsible for compliance with all Fannie Mae guidelines and servicing requirements
- Responsible for setting up servicing systems to ensure all Fannie Mae loans report accurately
- Responsible for bank reconciliation on all Fannie Mae bank accounts
- Monitored the outstanding reconciling items for all agencies owned custodial bank accounts
- Responsible for maintaining loan level accuracy on servicing system and delivering superior ratings from agencies monthly
- Responsible for cash flow within investor reporting including management over principal and interest advances
- Responsible for achieving high audit scores on reviews performed by government agencies, internal and external auditors
- Identified, researched, tracked, and resolved all outages within our General Ledgers
- Accurately reconciled and timely generated monthly custodial bank recons for the Private, Trust, FNMA, and FHLMC portfolio
- Accurately applied and reconciled the corporate advances on the FNMA portfolio
- Performed regular monthly audits of Inventor Reporting remittance and reconciliations
Vehicle Remarketing Proceeds Reconciliation
Capital One Auto Finance
02.2004 - 06.2011
- Balanced and reconciled funds approximately $45MM in auction proceeds monthly
- Collaborated with management and vendors to reconcile escalated receivable
- Analyzed reports and resolved payment discrepancies utilizing various reports including bank statements
- Managed Proceeds process to 100% compliance for over 12 months (<.01 variance)
- Generated and led projects to improve Proceeds process
- Reported monthly to Sr
- Leadership
- Provided accurate and efficient processing of vehicle titles
- Maintained knowledge of current laws regarding vehicles
- Interacted with customers and regulatory agencies to resolve title issues
Education
High school diploma -
Union High School
Tulsa, OKSkills
- Financial Analysis
- Accounts Payable
- Phone etiquette
- Calendar management
- Accounts Receivable
- Office Management
- Budgeting
- Financial report writing
- Accounting software
- Payroll
- Microsoft Outlook Calendar
- 10 key typing
- Account Reconciliation
- Fair Housing regulations
- Payroll management
- Bookkeeping
- Financial services
- Sales
- Experience in business process improvement and automation
- Excellent interpersonal, social, practical, and diplomatic skills
- Ability to initiate, plan, execute, control, and close a project
- Ability to identify issues and find resolution and lead groups to a consensus
- Ability to write reports, business correspondence and procedure manuals
- Ability to motivate, influence and gain commitment at all levels of the organization
- Proficiency with MSP
- Excel
- PowerPoint
- PeopleSoft
- Qualia
- Microsoft Access
- Excellent analytical skills
- Strong verbal and written communication
- Travel planning
- Risk Management
- Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Consistently received positive performance reviews.
- Consistently received a 100% customer satisfaction rate.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Payroll Specialist
Siemens Energy Staffing, Inc.
08.2024 - Current
Senior Payroll Clerk
Osceola School District
11.2023 - 07.2024
Principal Secretary
Neptune Middle School (Osceola school District)
05.2023 - 11.2023
Accounting Manager
Florida Title
05.2021 - 05.2023
Payment Processing Unit Manager
Capital One Auto Finance
08.2014 - 07.2016
Investor Reporting/ Investor Accounting
Capital One Home Loans
06.2011 - 08.2014
Vehicle Remarketing Proceeds Reconciliation
Capital One Auto Finance
02.2004 - 06.2011
High school diploma -
Union High School
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