Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Rash

Fort Worth,TX

Summary

Dedicated and results-driven professional with a strong leadership background, committed to optimizing operations and reducing costs to drive organizational efficiency. Known for problem-solving abilities, leverages independent decision-making skills and sound judgment to make a positive impact on company success. Focuses on streamlining processes to enhance productivity and drive sustainable growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dispatcher

A-Arlington Abandoned Vehicle
08.2022 - 11.2024
  • Entering tow tickets, dispatching drivers to calls, impoundment of vehicles
  • Creating auction lists with excel and word and properly updating list
  • Answering customer / client questions and or requests
  • Helping release a vehicle to a customer, and or answering calls to get vehicles out of spot
  • Handling commissions for drivers or sales reps, properly keeping track of sales and vehicles towed per day / night and the amount bringing in
  • Made sure auction cars were ready for auction, making sure proper paperwork is done before we can sell and making sure payments were paid before vehicle pick up

Dispatcher

Sure Storage
06.2020 - 08.2022
  • Entering tow tickets, dispatching wreck drivers to location, marking cars, following TDLR rules and regulations

Valet Driver

Freedom Park
06.2019 - 08.2019
  • Greet guests, get keys from the drivers, help with any kind of luggage, then drive the cars to the parking lot, or parking space near the establishment
  • When the car owner returns from a flight retrieve the car and help them get their items inside the car
  • Also, gave a fond farewell, providing directions and any other guest related assistance

First Party Collector/ Team Lead

CMI Group
02.2018 - 02.2019
  • My responsibility of reaching out to the customers over the phone to collect overdue payments
  • I acted as a liaison between the creditors and customers, and managing their overdue accounts
  • Following call center 'scripts' when handling different topics
  • Keep records of all conversations in our call center database in a comprehensive way
  • Meet personal/team qualitative and quantitative targets
  • Work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company's goods and services
  • Ensuring my team is meeting company goals, safety practices, deadlines with designated teams
  • Also, making sure for motivating my team members and assessing their performances and evaluation

Front Desk Associate

Fitness Connection
03.2018 - 09.2018
  • Greet all members and guests with a smile and wish them well as they enter or exit the club
  • Check in all members and guests in accordance with company procedures
  • I handle membership sales and sell retail products
  • Answer phones in courteous, helpful and professional manner
  • Maintain an atmosphere which makes members feel welcomed
  • Maintain a clean and organized work area
  • Facilitate payment of member services in accordance with the company procedures
  • Facilitate any messages on club software at member check-in
  • Handle opening and closing duties
  • Also, follow all policies and procedures in the Employee Handbook

Crew Member and Manager

Raising Cane's
01.2016 - 02.2018
    • Complete a variety of food preparation, customer transaction and sanitation jobs
    • Take customer orders and process payments
    • Also, work on preparing and expediting food orders
    • Greet customers upon arrival, inform customers of any specials or promotions running currently, answer any questions the customers might have, and repeat orders to customers to ensure they are correct
    • Taught skills and knowledge to employees, develop a schedule to assess training needs, and track and compile collected data
    • Conceptualize training materials based on data and research
    • Demonstrated integrity and honesty while interacting with guests, team members, and managers
    • Cross-trained and coordinated scheduling with team members to ensure seamless service

Education

High school diploma -

Winfree Academy Charter School
Richardson, TX
02.2018

None - General Study

Liberty High School
Plano, TX
01.2017

Skills

  • Customer Service
  • Administrative experience
  • Data entry
  • Call Center
  • Active listening
  • Decision-making
  • Microsoft Office (9 years)
  • Dispatch software
  • Retail Sales
  • POS
  • Supervising Experience (1 year)
  • Management Experience (3 years)
  • CSR (4 years)
  • Inventory Control
  • Detail-oriented
  • Problem-solving
  • Customer relations

Certification

  • Driver's License
  • TDLR Certified
  • OSHA Certified
  • ServSafe Food Handler's Certification

Timeline

Dispatcher

A-Arlington Abandoned Vehicle
08.2022 - 11.2024

Dispatcher

Sure Storage
06.2020 - 08.2022

Valet Driver

Freedom Park
06.2019 - 08.2019

Front Desk Associate

Fitness Connection
03.2018 - 09.2018

First Party Collector/ Team Lead

CMI Group
02.2018 - 02.2019

Crew Member and Manager

Raising Cane's
01.2016 - 02.2018

High school diploma -

Winfree Academy Charter School

None - General Study

Liberty High School

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Courtney Rash