Courtney Rathbun
Riverside,CA
Summary
Dynamic professional with a proven track record in achieving above-average sales performance and exceptional customer service, notably at Nordstrom. Skilled in sales analytics and interpersonal relations, adept at identifying client needs and maximizing sales opportunities. Demonstrates expertise in HIPAA regulation and computer proficiency, ensuring client information support and education.
Dedicated experience in multitasking and working under pressure. Experienced in inhibiting stress and providing optimal experiences. Skilled at accessing individual needs and recommending individualized solutions with thought and care.
Overview
20
20
years of professional experience
Work History
Home Manager
Professional Self-employed
04.2015 - Current
- Oversaw budget to manage expenditures and control costs.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Transported children to and from activities using personal or family vehicle.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Mentored and coached staff to improve performance and interactions with residents.
- Offered learning opportunities to help residents develop important life skills.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Improved access to important resources.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Administrative Assistant
Ordoarcanum
06.2016 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Buyer
Crown Gold Exchange
06.2012 - 04.2015
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
Assistant Manager of Lingerie Department
Nordstrom
02.2008 - 06.2010
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Achieved sales goals, distribution targets and market share through proactive management of territory.
- Provided information regarding current store promotions, sales, and special events to customers.
- Reviewed historical sales trends and performed market research to define future demand and align orders with forecast.
- Achieved sales and referral goals by developing positive customer experience.
- Supported patients and family members with confident, soothing approach as they handled medical crises.
- Worked with patients and families undergoing cancer.
- Insurance billing.
- HIPPA compliance
Fit Specialist/Certified Prosthesis Fitter
Nordstrom
01.2007 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bra Fit Expert
Victoria Secret
01.2005 - 01.2007
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Lingerie Sales Associate
Robinsons-May
12.2004 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Psychology
Saddleback Community College
Mission Viejo, CAHigh School Diploma -
Ramona High School
Riverside, CA06-2004
Skills
- Knowledge of HIPAA Regulation
- Achieving Above-Average Sales Performance
- Client Information Support
- Customer education
- Interpersonal Relating Skills
- Active Listening Skills
- Clients needs identification
- Computer proficiency
- Person-centered care plans
- Sales maximizing
- Closing sales
- Inbound sales
- Sales analytics
Timeline
Administrative Assistant
Ordoarcanum
06.2016 - 06.2018
Home Manager
Professional Self-employed
04.2015 - Current
Buyer
Crown Gold Exchange
06.2012 - 04.2015
Assistant Manager of Lingerie Department
Nordstrom
02.2008 - 06.2010
Fit Specialist/Certified Prosthesis Fitter
Nordstrom
01.2007 - 01.2008
Bra Fit Expert
Victoria Secret
01.2005 - 01.2007
Lingerie Sales Associate
Robinsons-May
12.2004 - 01.2005
No Degree - Psychology
Saddleback Community College
High School Diploma -
Ramona High School
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