Courtney Ray
Kissimmee,FL
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
VetCheck/ PetVet
Fishers, IN
04.2023 - 08.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Deescalated emotional situations with empathy, patience, and understanding.
- Navigated emergency phone calls and scheduled appointments in a timely and methodical manner.
- Calmly and accurately communicated with doctors and staff about potential and incoming appointments and current wait times.
- Maintained and entered animal’s health records and patient’s information accurately and in a timely and professional manner.
- Independently managed two different business phone lines.
Bay Host & Event Ambassador
TopGolf
Fishers, IN
06.2022 - 03.2023
- Created "Moments that Mattered." for every player through conscious, encouraging, and individualized interactions.
- Facilitated Topgolf game play with knowledge of gaming system, with "If at first you don't succeed, try, try again." mentality.
- Amplified players experience by guiding and suggesting appropriate food and beverage selections based on individual.
- Collaborated with all co-workers to accomplish "One Team." Topgolf value.
- Implemented and oversaw safety guidelines during game play.
- Inspired fun and confidence through nonjudgmental, and supportive attitude
Activities Coordinator
Meadow Brook Senior Living Center
Fishers, IN
11.2019 - 06.2022
- Assisted in planning, implementing, and organizing various activities for residents.
- Assisted with management of Resident's social, emotional, spiritual, and physical needs.
- Lead and Guided daily group activities based on resident's current mental, emotional, and physical needs.
- Adjusted and improvised daily plans and activities based on resident's cognitive functioning.
- Encouraged resident's participation, growth, and sense of self and community through structured activities.
- Provided meaningful and dignified person centered care and support to senior living community.
- Engaged with resident's through meaningful communication and interactions.
- Empathized with and supported resident's continued growth and perseverance through personal loss and trauma.
- Independently supervised, engaged with, and directed at least 10 different memory care residents per day.
Server and Trainer
Cracker Barrell Old Country Store
Fishers, IN
08.2016 - 10.2019
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer experience by ensuring cleanliness of restaurant.
- Trained new hires of proper serving and cleaning procedures.
- Upheld their mission of "Pleasing people." by always having empathy, respect, and kindness for all guests.
- Maintained 7 table sections at once.
Dog Daycare Supervisor
Tender Loving Pets Doggy Daycare
Indianapolis, IN
05.2014 - 11.2017
- Maximized customer satisfaction by actively engaging in effective and empathetic communication with dog parents.
- Monitored dogs during playtime for signs of aggression and if need be redirected dogs in order to maintain safety for everyone.
- Prepared meals for dogs according to specific instructions in regards to timing and diet restrictions
- Bathed dogs and cut their nails.
- Performed office reception duties, such as scheduling appointments or engaging with customers to meet their needs.
- Exercised dogs and provided them with companionship
- Performed and assisted with cleaning duties.
- Supervised upwards of 20 plus dogs.
Direct Support Professional Caregiver
Opportunities For Positive Growth
Fishers, IN
07.2012 - 05.2014
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Participated in case reviews, consulting with team caring for client, to evaluate client's needs and plan for continuing services.
- Kept records and prepared reports for management concerning visits with clients
Server
Ruby Tuesdays Restaurant
Indianapolis, IN
06.2010 - 08.2012
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Efficiently managed 8 plus table sections.
Education
High School Diploma -
Fishers High School
Fishers, INBachelor of Science - Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Customer Retention Strategies
- Computer Proficiency
- Problem-Solving
- Calendar Management
- Event Promotion
- Marketing knowledge
- Guest Engagement
- Courteous Phone Demeanor
- Animal Behavior Education
- Patience and Calmness
- Recreational Activities
- Condition Monitoring
Timeline
Customer Service Representative
VetCheck/ PetVet
04.2023 - 08.2023
Bay Host & Event Ambassador
TopGolf
06.2022 - 03.2023
Activities Coordinator
Meadow Brook Senior Living Center
11.2019 - 06.2022
Server and Trainer
Cracker Barrell Old Country Store
08.2016 - 10.2019
Dog Daycare Supervisor
Tender Loving Pets Doggy Daycare
05.2014 - 11.2017
Direct Support Professional Caregiver
Opportunities For Positive Growth
07.2012 - 05.2014
Server
Ruby Tuesdays Restaurant
06.2010 - 08.2012
High School Diploma -
Fishers High School
Bachelor of Science - Psychology
Indiana University - Purdue University Indianapolis
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