Courtney Ray
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Concierge
Aveda Matthew Michael’s Salon Experience
01.2024 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and empathy.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Customer Service Representative
VetCheck Pet Urgent Care Center
04.2023 - 07.2023
- Deescalated emotional situations with empathy, patience, and understanding
- Navigated emergency phone calls and scheduled appointments in a timely and methodical manner
- Calmly and accurately communicated with the doctors and staff about potential and incoming appointments and current wait times
- Maintained and entered animal’s health records and patient’s information accurately and in a timely and professional manner
- Proficiently multitasked and prioritized while working under pressure
- Maintained and sustained an even flow of appointments based on priority for the hospital schedule
- Greeted and oversaw the accurate room placement of incoming animals and patients in a dignified and competent manner.
Bayhost & Event Ambassador
Topgolf
06.2022 - 03.2023
- Created 'Moments that Mattered.' for every player through conscious, encouraging, and individualized interactions
- Facilitated Topgolf game play with knowledge of the gaming system, and a 'If at first you don't succeed, try, try again.' mentality
- Amplified the players experience by guiding and suggesting appropriate food and beverage selections based on the individual
- Collaborated with all co-workers to accomplish the 'One Team.' Topgolf value
- Implemented and oversaw safety guidelines during game play
- Inspired fun and confidence through a nonjudgmental, and supportive attitude
Activities Coordinator
Meadow Brook Senior Living
11.2019 - 06.2022
- Assisted in planning, implementing, and organizing various activities for the residents
- Assisted with the management of Resident's social, emotional, spiritual, and physical needs
- Lead and Guided daily group activities based on the resident's current mental, emotional, and physical needs
- Adjusted and improvised daily plans and activities based on the resident's cognitive functioning
- Encouraged resident's participation, growth, and sense of self and community through structured activities
- Provided meaningful and dignified person centered care and support to the senior living community
- Engaged with resident's through meaningful communication and interactions
- Empathized with and supported the resident's continued growth and perseverance through personal loss and trauma.
Server and Trainer
Cracker Barrel Old Country Store
08.2016 - 01.2019
- Established customer satisfaction by remaining calm, understanding, patient, attentive, and easily accessible during their visit
- Delivered an exceptional experience for the guest through accurately taking their food and beverage order and through timely and friendly delivery and upkeep of their selected food and drinks
- Enhanced customer experience by ensuring cleanliness of the restaurant
- Demonstrated professional, appropriate, and corporate suggested behavior and habits to new hires as they shadowed me
- Trained new hires of proper serving and cleaning procedures
- Upheld their mission of 'Pleasing people.' by always having empathy, respect, and kindness for all guests.
Daycare Attendant
Tender Loving Pets Doggy Daycare
05.2014 - 11.2017
- Maximized customer satisfaction by actively engaged in effective and empathetic communication with the dog's parents
- Monitored dogs during playtime for signs of aggression and if need be redirected the dogs in order to maintain safety for everyone
- Prepared meals for the dogs according to specific instructions in regards to timing and diet restrictions
- Performed office reception duties, such as scheduling appointments or engaging with customers to meet their needs
- Exercised the dogs and provided them with companionship
- Performed and assisted with cleaning duties.
Direct Support Professional
Opportunities For Positive Growth
07.2012 - 05.2014
- Provided meaningful and dignified support to individuals with developmental disabilities
- Consulted with superiors regarding behavior and ISP plans
- Engaged in person centered services with individuals to help them reach their personal goals
- Administered prescribed oral medication under the written direction of physician or as directed by home care nurse or aide, and ensured patients took their medicine
- Planned, purchased, prepared, and served meals to patients according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, living independently, and adapting to appropriate interactions in the community
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
Server
Ruby Tuesdays
06.2010 - 08.2012
Cashier, Host, and Expo
Buffalo Wild Wings
06.2009 - 06.2010
Cashier and Manager
Ritter's Frozen Custard
02.2007 - 04.2008
Education
Massage Therapy -
Aveda Institute
Orlando, FLHigh School Diploma -
Fishers High School
Skills
- Administrative Support
- Reservation coordination
- Telephone Etiquette
- Strong Work Ethic
- Interpersonal communications
- Behavioral Management
- Adaptability and Flexibility
- Analytical Skills
- Problem-Solving
- Professional Demeanor
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
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