Courtney Ray
Carmel,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Foot Spa Attendant
Carmel Salt Caves and Spa
Carmel, IN
01.2025 - Current
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Educated guests about preformed Ionic Foot Detox procedures and explained their results by reading their bowls.
- Educated guests about benefits of Halotherapy and Red Light Therapy..
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
Catering Captain
502 Event Center
Carmel, IN
09.2024 - 12.2024
- Streamlined catering operations for increased efficiency and client satisfaction through detailed event planning and coordination.
- Enhanced guest satisfaction by efficiently managing food and beverage service in various event settings.
- Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
- Collaborated with sales representatives to secure new contracts, expanding the company''s client base within the region.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
Concierge
Aveda Matthew Michael’s Salon Experience
Orlando, FL
09.2023 - 09.2024
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and empathy.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Customer Service Representative
VetCheck Pet Urgent Care Center
04.2023 - 07.2023
- Deescalated emotional situations with empathy, patience, and understanding
- Navigated emergency phone calls and scheduled appointments in a timely and methodical manner
- Calmly and accurately communicated with the doctors and staff about potential and incoming appointments and current wait times
- Maintained and entered animal’s health records and patient’s information accurately and in a timely and professional manner
- Proficiently multitasked and prioritized while working under pressure
- Maintained and sustained an even flow of appointments based on priority for the hospital schedule
- Greeted and oversaw the accurate room placement of incoming animals and patients in a dignified and competent manner.
Bayhost & Event Ambassador
Topgolf
06.2022 - 03.2023
- Created 'Moments that Mattered.' for every player through conscious, encouraging, and individualized interactions
- Facilitated Topgolf game play with knowledge of the gaming system, and a 'If at first you don't succeed, try, try again.' mentality
- Amplified the players experience by guiding and suggesting appropriate food and beverage selections based on the individual
- Collaborated with all co-workers to accomplish the 'One Team.' Topgolf value
- Implemented and oversaw safety guidelines during game play
- Inspired fun and confidence through a nonjudgmental, and supportive attitude
Activities Coordinator
Meadow Brook Senior Living
11.2019 - 06.2022
- Assisted in planning, implementing, and organizing various activities for the residents
- Assisted with the management of Resident's social, emotional, spiritual, and physical needs
- Led and Guided daily group activities based on the resident's current mental, emotional, and physical needs
- Adjusted and improvised daily plans and activities based on the resident's cognitive functioning
- Encouraged resident's participation, growth, and sense of self and community through structured activities
- Provided meaningful and dignified person centered care and support to the senior living community
- Engaged with resident's through meaningful communication and interactions
- Empathized with and supported the resident's continued growth and perseverance through personal loss and trauma.
Server and Trainer
Cracker Barrel Old Country Store
08.2016 - 01.2019
- Established customer satisfaction by remaining calm, understanding, patient, attentive, and easily accessible during their visit
- Delivered an exceptional experience for the guest through accurately taking their food and beverage order and through timely and friendly delivery and upkeep of their selected food and drinks
- Enhanced customer experience by ensuring cleanliness of the restaurant
- Demonstrated professional, appropriate, and corporate suggested behavior and habits to new hires as they shadowed me
- Trained new hires of proper serving and cleaning procedures
- Upheld their mission of 'Pleasing people.' by always having empathy, respect, and kindness for all guests.
Daycare Attendant
Tender Loving Pets Doggy Daycare
05.2014 - 11.2017
- Maximized customer satisfaction by actively engaged in effective and empathetic communication with the dog's parents
- Monitored dogs during playtime for signs of aggression and if need be redirected the dogs in order to maintain safety for everyone
- Prepared meals for the dogs according to specific instructions in regards to timing and diet restrictions
- Performed office reception duties, such as scheduling appointments or engaging with customers to meet their needs
- Exercised the dogs and provided them with companionship
- Performed and assisted with cleaning duties.
Direct Support Professional
Opportunities For Positive Growth
07.2012 - 05.2014
- Provided meaningful and dignified support to individuals with developmental disabilities
- Consulted with superiors regarding behavior and ISP plans
- Engaged in person centered services with individuals to help them reach their personal goals
- Administered prescribed oral medication under the written direction of physician or as directed by home care nurse or aide, and ensured patients took their medicine
- Planned, purchased, prepared, and served meals to patients according to prescribed diets
- Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, living independently, and adapting to appropriate interactions in the community
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
Server
Ruby Tuesdays
06.2010 - 08.2012
Cashier, Host, and Expo
Buffalo Wild Wings
06.2009 - 06.2010
Cashier and Manager
Ritter's Frozen Custard
02.2007 - 04.2008
Education
High School Diploma -
Fishers High School
Skills
- Administrative Support
- Reservation coordination
- Telephone Etiquette
- Strong Work Ethic
- Interpersonal communications
- Behavioral Management
- Adaptability and Flexibility
- Analytical Skills
- Problem-Solving
- Professional Demeanor
- Staff leadership
- Guest engagement
- Opening and closing procedures
- Spa tours
Timeline
Foot Spa Attendant
Carmel Salt Caves and Spa
01.2025 - Current
Catering Captain
502 Event Center
09.2024 - 12.2024
Concierge
Aveda Matthew Michael’s Salon Experience
09.2023 - 09.2024
Customer Service Representative
VetCheck Pet Urgent Care Center
04.2023 - 07.2023
Bayhost & Event Ambassador
Topgolf
06.2022 - 03.2023
Activities Coordinator
Meadow Brook Senior Living
11.2019 - 06.2022
Server and Trainer
Cracker Barrel Old Country Store
08.2016 - 01.2019
Daycare Attendant
Tender Loving Pets Doggy Daycare
05.2014 - 11.2017
Direct Support Professional
Opportunities For Positive Growth
07.2012 - 05.2014
Server
Ruby Tuesdays
06.2010 - 08.2012
Cashier, Host, and Expo
Buffalo Wild Wings
06.2009 - 06.2010
Cashier and Manager
Ritter's Frozen Custard
02.2007 - 04.2008
High School Diploma -
Fishers High School