Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Rayburn

Missouri City,TX

Summary

Experienced health professional with 10+ years coordinating care for diverse populations in behavioral health, Medicaid/Medicare, and community-based systems. Proficient in psychosocial assessments, PHQ-9/GAD-7 screenings, and connecting patients to essential LTSS and health resources. Skilled at managing high-volume caseloads, utilizing EHR/CRM platforms (Athena, Salesforce, SAP), and providing culturally competent, patient-centered support environments.

Overview

12
12
years of professional experience

Work History

Clinical Care Coordinator

Clearlink Partners
07.2024 - 05.2025
  • Coordinated behavioral health services for Medicaid/Medicare populations across multiple states.
  • Conducted comprehensive psychosocial assessments and developed care plans tailored to individual needs.
  • Utilized Athena EHR and Salesforce to manage documentation, ensuring 95%+ compliance.
  • Connected members to LTSS resources and facilitated timely care interventions.
  • Collaborated closely with cross-functional teams to support continuity of care and patient advocacy.

Donor Engagement Coordinator

National Marrow Donor Program
09.2023 - 06.2024
  • Managed the donor care lifecycle with proactive coordination and culturally competent support.
  • Maintained accurate case documentation and ensured timely follow-ups via Salesforce.
  • Liaised with healthcare providers and advocates to expedite donor readiness and match success.
  • Ensured compliance with medical and ethical standards while prioritizing donor experience.

Senior Clinical Patient Care Navigator

UnitedHealthcare
03.2021 - 12.2022
  • Delivered PHQ-9/GAD-7 behavioral screenings and triaged members to appropriate care levels.
  • Created integrated care plans in collaboration with behavioral health, medical, and social services teams.
  • Ensured HIPAA compliance while managing data via SAP CRM.
  • Enhanced care access and retention through proactive outreach and chronic care management.
  • Assisted members with social determinants of health and linked to appropriate community resources.

Medical Transportation Coordinator

Medical Transportation Management
02.2020 - 12.2020
  • Coordinated non-emergency medical transport for patients with complex needs.
  • Verified eligibility and ensured service compliance with HIPAA and regulations.
  • Managed high-volume scheduling and maintained communication with clients.

Case Manager

Texas Health and Human Services Commission
01.2016 - 06.2018
  • Assessed client needs and developed individualized care plans.
  • Assisted clients in navigating housing, SNAP, Medicaid, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Partnered with local organizations to expand access to social and community services.


Technical Support Specialist II

Cox Communications Inc.
07.2013 - 06.2015
  • Documented service issues and maintained performance metrics.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed high levels of call flow and responded to technical support needs.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Bachelor of Science - Behavioral Health Science

University of Houston- Downtown
Houston, TX
05-2022

Associate of Science - Health Sciences

Houston Community College
Houston, TX
06-2017

Skills

    Clinical coordination

  • PHQ-9, GAD-7, LTSS, Chronic Care Management, Service Planning

    • Technical Tools

  • Athena EHR, Salesforce, SAP CRM, Microsoft Office, EMR Systems

    • Soft Skills

    ● Patient Advocacy, Confidentiality Compliance, Interdisciplinary Collaboration

Timeline

Clinical Care Coordinator

Clearlink Partners
07.2024 - 05.2025

Donor Engagement Coordinator

National Marrow Donor Program
09.2023 - 06.2024

Senior Clinical Patient Care Navigator

UnitedHealthcare
03.2021 - 12.2022

Medical Transportation Coordinator

Medical Transportation Management
02.2020 - 12.2020

Case Manager

Texas Health and Human Services Commission
01.2016 - 06.2018

Technical Support Specialist II

Cox Communications Inc.
07.2013 - 06.2015

Bachelor of Science - Behavioral Health Science

University of Houston- Downtown

Associate of Science - Health Sciences

Houston Community College

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Courtney Rayburn