Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Raye-Wise

Coeur D'Alene,ID

Summary

Accomplished HR professional with a proven track record at Walmart, enhancing employee engagement and streamlining HR processes. Expert in leveraging strategic thinking and empathy to foster a positive work environment. Skilled in payroll administration and employee onboarding, significantly reducing time-to-hire metrics and promoting diversity awareness. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Excellent organizational and time management skills coupled with task prioritization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

People Lead

Walmart
10.2022 - Current
  • Increased employee engagement by implementing team-building activities and open communication channels.
  • Developed a positive work environment through active listening, empathy, and providing constructive feedback.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.

Training Coordinator

Walmart
11.2017 - 04.2019
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department heads to identify skill gaps and develop targeted training initiatives.
  • Streamlined onboarding processes for new hires, reducing time to full integration within the company.
  • Optimized training materials and resources, ensuring relevance and effectiveness in addressing organizational needs.
  • Acted as a key liaison between HR management and staff members regarding ongoing professional development efforts.
  • Conducted exit interviews and documented employee feedback for use in program improvement.

Customer Service Manager

Walmart
01.2015 - 11.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
  • Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed cash, credit and touchless transactions to fulfill customer orders.

Cashier

Walmart
08.2013 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Associate of Arts -

Bellevue University
Bellevue, NE

Associate of Arts - Early Childhood Education

Cuesta College
San Luis Obispo, CA
03.2013

High School Diploma -

Nipomo High School
Nipomo, CA
06.2012

Skills

  • Strategic Thinking
  • Coaching abilities
  • Empathy Development
  • Influencing skills
  • Diversity awareness
  • Teamwork and Collaboration
  • Feedback Delivery
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Records Management
  • Recruitment and hiring
  • Human Resources Operations
  • Payroll Administration
  • Employee Onboarding

Certification

  • People and Business Leadership Essentials Certificate Bellevue University July 20th, 2023
  • Business Management Certificate Bellevue University July 20th, 2023

Timeline

People Lead

Walmart
10.2022 - Current

Training Coordinator

Walmart
11.2017 - 04.2019

Customer Service Manager

Walmart
01.2015 - 11.2017

Cashier

Walmart
08.2013 - 01.2015

Associate of Arts -

Bellevue University

Associate of Arts - Early Childhood Education

Cuesta College

High School Diploma -

Nipomo High School

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Courtney Raye-Wise