Courtney Reiserer-England

• Managed the night shift operations and ensured compliance with safety regulations.
• Organized and delegated tasks to staff members in accordance with their skills and abilities.
• Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action.
• Reviewed register count and bank deposits for proper amounts of currency.
• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
• Cross-trained in every store role to maximize operational knowledge.
• Established friendly relationships with regular guests, members and residents.
• Responded promptly to guest requests to achieve customer satisfaction.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Developed and maintained positive working relationships with staff, customers, and vendors.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Assisted in resolving escalated customer service issues in a timely manner.
• Enforced safety standards throughout the store including proper use of equipment.
• Upheld company standards and compliance requirements for operations.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.

• Assisted customers with selecting items for their orders online.
• Processed customer orders accurately and efficiently.
• Maintained a clean and organized work area throughout the day.
• Worked quickly to locate products on store shelves and meet order deadlines.
• Adhered to all safety protocols while handling merchandise in store.
• Checked expiration dates on items prior to placing them in customer's cart and bag.
• Listened to customer needs to identify and recommend best products and services.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers.

• Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
• Developed and implemented standard operating procedures for the restaurant's dining room operations.
• Ensured all food orders were accurate and delivered promptly to customers tables.
• Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
• Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
• Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
• Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
• Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.

• Provided excellent customer service by greeting customers, taking orders, and answering questions.
• Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
• Managed cash register operations efficiently including accurate change making and daily deposits.
• Ordered ingredients such as coffee beans, syrups, teas, milk products and other supplies as needed.
• Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
• Created seasonal specials with unique flavor combinations using appropriate ingredients.
• Responded promptly to customer complaints or special requests in a courteous manner.
• Adhered strictly to health safety regulations when handling food items or operating equipment.
• Attended regular staff meetings to discuss upcoming and inputting specialty coffee orders into POS system..
• Implemented recycling and compost programs to reduce trash waste and improve green footprint.
• Created signs and displays to advertise store products or events.
• Weighed, ground and packed coffee beans for customer purchase.

• Directed kitchen staff in food preparation and presentation to ensure high quality standards were met.
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
• Focused on customer satisfaction, creating delicious cuisine to impress diners.
• Managed kitchen staff team and assigned tasks for various stages of food production.
• Monitored quality, presentation and quantities of plated food across line.
• Utilized local, fresh food products to support local economies and showcase community support.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
• Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
• Trained new hires in proper cooking techniques and recipes.
• Complied with all health department regulations regarding proper food handling methods.
• Created a positive work environment by encouraging teamwork among staff members.
• Provided mentorship and guidance to new kitchen team members.

• Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
• Provided customer service support to patients who had questions about their bills or payments due.
• Researched complex billing issues involving multiple providers or services rendered over a period of time.
• Ensured HIPAA compliance by maintaining confidentiality of all patient information.
• Reviewed patient records for accuracy and completeness of information in medical billing system.
• Meticulously tracked and resolved underpayments.
• Remained up-to-date details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
• Completed and submitted appeals for denied claims.
• Coordinated communications between patients, billing personnel and insurance carriers.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Organized information for past-due accounts and transferred to collection agency.
• Answered customer questions to maintain high satisfaction levels.
• Submitted claims to insurance companies.
• Performed insurance verification, pre-certification and pre-authorization.

• Greeted customers and provided assistance in locating items.
• Operated a cash register to process payments from customers.
• Stocked shelves with merchandise, rotated products, and removed expired items.
• Organized backroom areas for efficient storage of merchandise.
• Assisted customers with product selection and answered questions about store policies.
• Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
• Processed returns and exchanges according to company policy.
• Provided excellent customer service by being friendly and courteous at all times.
• Worked as part of a team to meet daily goals for stocking shelves, cleaning.
• Checked expiration dates on food products before placing them on shelves.
• Assisted with price checks, go-backs, and replenishing supplies.
• Followed best practices for bagging items in reusable, plastic and paper bags.
• Delivered exceptional customer service by greeting customers and directing to desired items.
• Supported sales team members to drive growth and development.
• Recommended improvements in products, service and billing methods to management to prevent future problems.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Balanced daily transactions on a computerized point-of-sale system.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Demonstrated product features and benefits for customers' needs.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Worked with fellow sales team members to achieve group targets.

-Graduated with honors in theater. Amassed all needed credits in 9 months.

-GPA: 3.8

-Stage management

-Lighting technician

-Set design

-Sound technician

-Special effects coordinator

-Hair and makeup designer

-#1 in Cal Poly theater competition

-Summer library assistant

-Coordinated new student information with faculty

-Provided animal care for school faculty

-Hosted foreign exchange students within the school program and promoted the benefits to other students to expand the program