Courtney Reyes
Tallahassee,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Urban Air
11.2025 - Current
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Manager
Mango Beach Tattoo and Piercing
03.2023 - 11.2025
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
Delivery Driver
DoorDash
06.2019 - 04.2025
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Juvenile Detention Officer
Bay Regional Juvenile Detention Center
12.2020 - 09.2021
- Maintain the care, custody, control of all inmates/detainees. Provide a safe environment for all staff and youth.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each juvenile offender.
- Supervised 15+ inmates during mealtime and recreational time.
Correctional Officer
Bay Correctional Facility
04.2019 - 09.2019
- Maintain the care, custody and control of 300+ inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
Education
High School Diploma -
Panana City Marine Institute
Panama City, FL05-2017
Skills
- Effective time management
- Leadership Development
- Proficient in Microsoft Excel & Word
- Customer service
- Marketing
- Sales management
- Performance evaluations
- Resource allocation
- Sanitation practices
Certification
- CPR Certification
- First Aid Certification
- ServSafe Certification
Timeline
Team Member
Urban Air
11.2025 - Current
Manager
Mango Beach Tattoo and Piercing
03.2023 - 11.2025
Juvenile Detention Officer
Bay Regional Juvenile Detention Center
12.2020 - 09.2021
Delivery Driver
DoorDash
06.2019 - 04.2025
Correctional Officer
Bay Correctional Facility
04.2019 - 09.2019
High School Diploma -
Panana City Marine Institute