Courtney Bunnett
Olathe,KS
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable with excellent customer service record. Incredibly organized and meticulous when it comes to highly detailed tasks.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Director of First Impressions
Keller Williams Diamond Partners
10.2022 - Current
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Exhibited professionalism and composure in stressful circumstances.
- Showed worth to visitors by giving undivided attention.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Server
First Watch
04.2021 - Current
- Created warm relationships with regular customers.
- Served 4-8 tables at once.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems, provided additional items and continuously checked in with guests throughout meal.
Crew Member
Chipotle
09.2020 - 03.2021
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Cleaned counter surfaces, dining areas and food preparation areas every hour for maximum health, safety and customer satisfaction.
Replenishment Team Member
Michael's Arts & Crafts Store
04.2019 - 12.2019
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Cleaned and organized sales and stock areas.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Added price tags, adjusted signage and built cardboard kits.
- Performed section resets to match new planograms.
- Greeted and used service model to meet customers' needs.
Shift Leader
Cold Stone Creamery
11.2017 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Education
Some College (No Degree) - Criminal Psychology
Ottawa University
Ottawa, KSHigh School Diploma -
Olathe South Sr High School
Olathe, KS05.2018
Skills
- PPE Guideline Compliance
- High-Volume Dining
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Customer Service and Rapport
- Team Player
- Natural Leadership
- Sales Expertise
- Bill computation
- Business Operations Understanding
- Customer and Client Relations
- Staff Management
Certification
ServSafe Alcohol and Food Handling Certifications - 2021
Languages
ASL
Limited Working
Spanish
Limited Working
Timeline
Director of First Impressions
Keller Williams Diamond Partners
10.2022 - Current
Server
First Watch
04.2021 - Current
Crew Member
Chipotle
09.2020 - 03.2021
Replenishment Team Member
Michael's Arts & Crafts Store
04.2019 - 12.2019
Shift Leader
Cold Stone Creamery
11.2017 - 07.2018
Some College (No Degree) - Criminal Psychology
Ottawa University
High School Diploma -
Olathe South Sr High School
ServSafe Alcohol and Food Handling Certifications - 2021
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