Patient Service Representative Float
Advocate Aurora Healthcare
2018 - Current
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Increase productivity by adapting to various departments’ scheduling guidelines, patient requests, and internal tasks.
- Ensure patient requests are addressed in a timely manner by answering telephones, screening calls, and taking messages.
- Schedule patient appointments and improve productivity through coordinating cancellations, reschedules, and additions.
- Maintain strict confidentiality when accessing patient information through various software applications and remaining compliant with HIPAA regulations.
- Drive success by anticipating and responding to needs of patients and family members.
