Courtney Richter
Norwalk,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
Bender Plumbing Supply
Norwalk, CT
10.2021 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts and set up payment methods.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Department Manager
Lowe's
Norwalk, CT
08.2020 - 10.2021
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Assistant Store Manager
Party City
Norwalk, CT
06.2019 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Department Supervisor
Bed Bath & Beyond
Norwalk, CT
05.2018 - 06.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Operations Manager
Michael's Arts And Crafts
Wilton, CT
11.2017 - 01.2018
- Conducted inventory analysis and incorporated findings by developing and supervising a team of 6-8 people to manage specific areas and accurately make adjustments as needed.
- Partnering with Store Manager to properly train and develop all employees and members of management to improve the store's efficiency.
- Maintained and established merchandising standards including window, sales floor and promotional displays, as well as accurately pricing and displaying proper signage to drive sales.
- Regularly communicating with District Manager and executing all delegated tasks and responsibilities.
Customer Experience Manager
Michael's Arts & Crafts Store
Westport, CT
02.2016 - 11.2017
- Effectively trained and developed 25 employees on operating procedures and company services, cultivating a customer focused environment and facilitating inter-departmental communication to provide customer support.
- Assumed ownership over team productivity and successfully managed work flow and proper task delegation to meet or exceed quality service goals.
- Promptly investigated and determined solutions for customer inquiries, complaints, unresolved issues and escalations in a professional and empathetic manner.
- Tracking and publishing metrics to measure cashier data for customer registrations and transaction timeliness and efficiency as well as providing on the spot coaching to ensure all company goals are being met or exceeded.
- Setting and maintaining event calendars, preparation and organization guaranteeing customer satisfaction.
Sales Specialist
Michael's Arts & Crafts Store
Wilton, CT
07.2013 - 02.2016
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts and set up payment methods.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Education
High School Diploma -
Citizen's High School
Home School2012
Skills
- Ability to excel in a fast paced environment
- Detail oriented
- Skilled problem solver
- Unparalleled work ethic
- Adept at multi-tasking and prioritizing
- Exceptional interpersonal communication
- Relationship building and management
- Willingness to Learn
Timeline
Account Manager, Inside Sales
Bender Plumbing Supply
10.2021 - Current
Department Manager
Lowe's
08.2020 - 10.2021
Assistant Store Manager
Party City
06.2019 - 04.2020
Department Supervisor
Bed Bath & Beyond
05.2018 - 06.2019
Operations Manager
Michael's Arts And Crafts
11.2017 - 01.2018
Customer Experience Manager
Michael's Arts & Crafts Store
02.2016 - 11.2017
Sales Specialist
Michael's Arts & Crafts Store
07.2013 - 02.2016
High School Diploma -
Citizen's High School